Zendesk admin center - Study guides, Class notes & Summaries

Zendesk Certification ExamQuestions With 100% Correct Answers Graded A+ What channels does Zendesk offer? Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to t...

What channels does Zendesk offer? - Answer-Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? - Answer-As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? - Answer-Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to the incoming tweets; ____ have access once they becoming twi...

What channels does Zendesk offer? correct answers Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? correct answers As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? correct answers Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to the incoming tweets; ____ have acce...

What channels does Zendesk offer? - Correct Answer-Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? - Correct Answer-As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? - Correct Answer-Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Zendesk Certification Exam Questions With 100% Correct Answ...

Zendesk Sandbox - Answer-A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - Answer-Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets two ways - Ans...

What is the default language in Zendesk Correct Answer-The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? Correct Answer-Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-down > Click 'Save' What two time formats can you choose from in Zendesk Correct Answer-12...

Zendesk Certification ExamQuestions With 100% Correct Answers Graded A+ What channels does Zendesk offer? Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to t...

What channels does Zendesk offer? correct answers Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? correct answers As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? correct answers Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to the incoming tweets; ____ have acce...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (v...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered Whe...