Zendesk support a - Study guides, Class notes & Summaries

What is a View? - Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer-Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Busines...

Zendesk Support Admin Certification Complete Exam Questions With Correct Answers What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers based on ...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers Graded A+ What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers bas...

What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. ...

ZENDESK SUPPORT ADMIN CERTIFICATION QUESTIONS & ANSWERS

Zendesk Support Admin Certification Exam Actual Questions and Answers 2024 with complete solutions

Zendesk Support Admin Certification: Questions With Accurate Solutions

Zendesk Support Admin Certification Exam Questions With Complete Solutions!!

Zendesk Support Admin Certification Questions With Solutions What is an Automation? A Business Rule in which something happens to the ticket after a certain amount of time has elapsed and the ticket meets certain conditions. What the 4 types of channels in which tickets can be created from? Written (Email, Web Widget, Web Form, etc.), Live (Chat, Talk, etc.), Social Media (Facebook, Twitter, etc.), and Advanced (API, Mobile SDK, etc.). What are the 3 types of user roles? End-Users, Age...

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