Angry customers - Study guides, Class notes & Summaries

Why do you want to work for AA? Answer - When I was looking at flight attendant positions I wanted to pick the very best company to start my career with. American Airlines checked every box I could have thought of for the kind of company I wanted to work for. American Airlines revolves around providing genuine, old fashioned customer service, the kind that goes above and beyond for their customers. On top of that American airlines not only provides excellent customer service but gives back to th...

CSR Exam 3 2023 Questions with All Correct Answers Angry customers - ANSWER customers who become emotional because either their needs are not met or they are dissatisfied with the services or products purchased from an organization, be positive, acknowledge the customers feelings or anger, reassure, remain objective, listen actively and determine the cause, reduce frustrations Customer defection - ANSWER customers often take their business to competitors when they feel...

Core and secondary dimensions of diversity Answer Core: traits you are born with that are impossible or very difficult to change. These include mental/physical ability, sexual identify, age, gender, race/ethnicity, first language. Secondary: Social class, education, work style, communication style, organizational role and level, geographic location, work experience, religion. Needs and barriers experienced by multicultural customers Answer Consumer racism (receiving substandard service in es...

The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIW in the browser address bar to access the site, instead of having to remember and enter the IP address? * - ️️DNS Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the business's customers. This product is similar to S and its competitors. Andrea makes sure she s...

Customer Service Final Exam Study Guide Rated A+ A satisfied customer is a customer who enjoys the services and/or products that the organization provides true When training a CSR, it is important to show the new customer service representative what is expected and how the job functions are to be completed true Role playing with a customer service representative is not a way to analyze how the CSR will interact with customers in the future false It is important for customer service represent...

BMGT364 Midterm Exam Questions and Answers 2024 Mintzberg management functions -Answer-Planning Organizing Leading Controlling (CLOP: controlling, leading, organizing, planning) Defining goals, establishing strategy, and developing plans to coordinate activities - Answer-Planning Determining what needs to be done, how it will be done, and who is to do it -Answer- organizing motivating, leading, and any other actions involved in dealing with people -Answer- Leading monitoring activiti...

Describe the nature of legally binding contracts - ANSWER-A contract that is legally binding is considered valid and enforceable in a court of law. A contract is a clear outline of an agreement between at least two parties. Usually contracts define each party involved and any terms used within the agreement, the duration and/or timelines of the contract, payment terms and provisions that protect each party. Legally binding contracts are required to have "consideration" which means both parties...

2024/2025 Publix Customer Service Questions and Answers 100% Solved 10 Foot, 10 Second Rule Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Break Package Publix policy is to break packages into smaller sizes upon customer request: if the item was packaged at the store OR if the item has a GTIN, and nutritional label. C. A. L. M. Approach Stay Cool, Apologize for the problem, Listen with empathy, and Make it right. Used to handl...

Publix Customer Service10 Foot, 10 Second Rule - correct answer Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Limit Conversation - correct answer Limit conversations with associates. It is unprofessional, and excludes the customer. Focus on the customer is essential to providing customer service. Greet, Engage, Create Happy Ever After, Thank Customer - correct answer These are the four steps to Legendary customer service. I...

Publix Customer Service Question and answers already passed Publix Customer Service 10 Foot, 10 Second Rule - correct answer Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Limit Conversation - correct answer Limit conversations with associates. It is unprofessional, and excludes the customer. Focus on the customer is essential to providing customer service. Greet, Engage, Create Happy Ever After, Thank Customer - correct answ...