Bus 209 - Study guides, Class notes & Summaries

(WGU D082) BUS 2090 Emotional & Cultural Intelligence - FA Pre Test Guide (WGU D082) BUS 2090 Emotional & Cultural Intelligence - FA Pre Test Guide (WGU D082) BUS 2090 Emotional & Cultural Intelligence - FA Pre Test Guide

Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6 Question 1 The transformation of the internet into a social platform has resulted in a power shift from sellers to buyers.  True Question 2 Customer relationships with an emotional dimension.  take more effort to create, and are even harder to break Question 3 A CSW can retain control of a challenging customer service situation by listening, empathizing, and taking charge.  True Question 4 Which of the

Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day?  Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill.  False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum?  first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...

Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of s

Understanding the Customer_Module Quiz_ Unit 2_ Lesson 3 Question 1 Marketing is in the need-fulfilling business.  False Question 2 A customer service worker who helps a customer to better understand their purchased product or service is fulfilling a customer need.  True Question 3 A basic deficiency of a particular essential item is known as a need.  True Question 4 To provide

Teamwork in Customer Service Module Quiz_Unit 5_Lesson 10 Question 1 _____is a critical characteristic of a productive team.  A clear purpose Question 2 Which should be most strongly considered when selecting a team member for a work project?  the person's experience level Question 3 A sense of unity emerges during which stage?  norming Question 4 If two team members who don't care for each other disagree about whose idea is best, it is a(n) conflict.  emotional Que...

The Customer Service Profession_Module Quiz_Unit 6_Lesson12 Question 1 It is important to in order to empower yourself as part of your professional and personal work-life balance.  take control and take command Question 2 As a customer service professional, the challenges you face are solvable with training, development, and networking.  True Question 3 Judging ourselves against others does not tend to lead to personal growth, personal development, or career advancement.  Tr...

Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7 Question 1 _____refers to how openly a society or culture accepts or does not accept differences between people, as in hierarchies in the workplace or in politics.  Power distance Question 2 People in the United States and Canada tend to give relatively less emphasis to nonverbal communication, such as eye contact and posture.  True Question 3 A system of shared values, beliefs, and rituals that are learned and passed on t...

This is a comprehensive and detailed note on Finding and Evaluating Business Information for Bus 209. *Essential Study Material!!

Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of some of its natural expressiveness and energy, you should be sure to compensate by increasing the energy and enthusiasm in your voice.  True Question 2 Maria wants to use the communication medium with the highest social presence. Which of the following should she choose?  live chat Question 3 With the increased popularity of the Internet as a way conduct business...