Business of it c846 - Study guides, Class notes & Summaries

Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. dependent on Who developed ITIL? The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? Strategy A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Core Service Someone who buys goods or services. The customer of an IT service provider is the...

WGU C846 Business of IT - ApplicationsITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances. The guiding princ...

WGU C846 Business of IT - Applications Question and answers 100% correct 2023/2024ITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specifi...

WGU C846 Business of IT - Applications Study Guide 2024

Business of IT - Applications - C846 (ITIL Foundation) Advanced Study Guide 2024. Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service ma...

WGU - Business of IT - Applications - C846 - Practice A and B.B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - correct answer Design and transition B - What is the term for a set of tools, data, and information used to support service configuration management? - correct answer CMS B - What must an organization do to mitigate or avoid the presence of organizational silos? - correct answer All practices s...

WGU C846 - Business of IT - Applications Questions With Correctly Answered Solutions 2024. ITIL - correct answer An IT service management (ITSM) framework that gives direction to an organization and people to utilize IT as a tool to encourage business change, transformation, and development. Service Value System (SVS) - correct answer Describes how the components and activities of an organization interact to enable value creation. Core components include: - Service value chain - ITIL pra...

WGU - Business of IT - Applications - C846 - Practice A and B Question and answers already passed 2023/2024B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - correct answer Design and transition B - What is the term for a set of tools, data, and information used to support service configuration management? - correct answer CMS B - What must an organization do to mitigate or avoid the presence of organizat...

WGU C846 Business of IT – Applications Exam Questions and Answers Recall Definitions (Two questions on Exam) -Answer--- Service -Answer-A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility -Answer-A functionality offered by a product or service to meet a particular need. Warranty -Answer-An assurance that a product or service meets agreed-upon requirements. Customer -Answer-The person who defines s...

WGU C846 Business of IT - Applications Review Study Guide 2024. ITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circu...