Cha exam 4 study guide Study guides, Class notes & Summaries

MANAGEMENT 310A Exam 4 Study Guide Management 310A Exam 4 Study Guide Don’t know where it goes: Institutionalized =when a company survives past founders Chapter 13 - Managing Change Forces of change • Some external forces for change: o globalization o the growing diversity of the workforce o the explosion of the Internet o new legislation o changing customer desires and expectations o heightened levels of competition • Some internal forces for change: o performance gaps...