Cloud consultant - Study guides, Class notes & Summaries

Salesforce Sales Cloud Consultant Flash Cards Questions with Verified Answers,100% CORRECT / COMPLETE SOLUTION

Service Delivery Management (Services Role) Professionals focused on driving overall success. Project, Program, and Campaign management professionals Strategic Services (Services Role) connects customers with an agile team of digital marketing industry experts focused on developing custom, digital-centric, multi-channel marketing solutions to drive one-to-one interactions. Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / ...

What are the access levels for external sharing model? 1. Controlled by Parent (For contacts, you must set Controlled by Parent for both the default internal and external access. 2. Private 3. Public Read-Only 4. Public Read/Write What objects support external org-wide defaults? Accounts and their associated contracts and assets Assets Cases Contacts Opportunities Orders Custom Objects Users Brainpower Read More Previous Play Next Rewind 10 seconds Move forward ...

Service Cloud Consultant - Practice Exam Questions With Verified Answers Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? - answerHire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS str...

Salesforce Community Cloud Consultant exam questions and answers

What are the OWD access levels for the External sharing model? correct answers1. Controlled by Parent (For contacts, you must set Controlled by Parent for both the default internal and external access. 2. Private 3. Public Read-Only 4. Public Read/Write What objects support external org-wide defaults? correct answersAccounts and their associated Contracts and Assets Assets Cases Contacts Opportunities Orders Custom Objects Users When should you use Customer Community Plus Licens...

self-service, case resolution, training correct answersBenefits of Implementing a Knowledge Base: 1. Enables _____________ 2. reduces ____________ ____________ time 3. reduces agent ____________ time bc they can reference the knowledge base to acquire information conversion rate, cross-sell rate, up-sell rate correct answerstypical business drivers for a sales contact center (alphabetical order) technical support correct answerscompany is implementing entitlements to enforce SLAs on ca...

External User License Types correct answers5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License correct answersGood for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM obj...

Questions from Sales Cloud cert prep workshop-Jeopardy Questions from Sales Cloud cert prep workshop-Jeopardy It is best practice to limit the workflows on Leads because Leads will not be converted if there is an applicable workflow action on it. True or False True Brainpower Read More 0:01 / 0:15 A prospective customer completed a Web-to-lead form on your corporate Web site. Upon follow up with a sales representative, the customer indicated he intends to buy your produ...

External User License Types 5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License Good for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps li...