Customer service 1 - Study guides, Class notes & Summaries
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Test Bank for Essentials of Services Marketing, 4th Edition by Jochen Wirtz
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Complete test bank for Essentials of Services Marketing 4e 4th Edition by Jochen Wirtz. Full Chapters test bank included. 
 
PART I — UNDERSTANDING SERVICEPRODUCTS, CONSUMERS, AND MARKETS 
Chapter 1: Introduction to Services Marketing 
Chapter 2: Consumer Behavior in a Services Context 
Chapter 3: Positioning Services in Competitive Markets 
PART II — APPLYING THE 4Ps OF MARKETING TO SERVICES 
Chapter 4: Developing Service Products and Brands 
Chapter 5: Distributing Services through Physica...
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Basic Security Training (BST) – JIBC Questions and Answers 100% Pass
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Basic Security Training (BST) – JIBC 
Questions and Answers 100% Pass 
 
The regulatory agency responsible for investigating public complaints against SPs or security 
agencies is what? Security Programs Division, Ministry of Justice 
 
The term __________ refers to a skilled practitioner who is effective, organized, competent, and 
businesslike. Professional 
 
All interactions with emergency services must be documented in the SP's notebook. The SP 
should make particular effort to record hi...
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HRD3702 Assignment 6 (COMPLETE ANSWERS) Semester 1 2024 - DUE 17 May 2024
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HRD3702 Assignment 6 (COMPLETE ANSWERS) Semester 1 2024 - DUE 17 May 2024 ;100% TRUSTED workings, explanations and soluti ons. for assistance Whats-App.......0.6.7..1.7.1..1.7.3.9.......... Read the case study and answer the following questions. 
Based in South Africa, Afri-Solar is a firm that produces and installs solar energy systems. 
The relevance of renewable energy has increased as the globe shifts away from the 
production of energy based on fossil fuels. With a spectacular ascent in jus...
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AUE2602 Assignment 2A (COMPLETE ANSWERS) Semester 1 2024 (881128) - DUE 4 April 2024
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AUE2602 Assignment 2A (COMPLETE ANSWERS) Semester 1 2024 (881128) - DUE 4 April 2024 ... 100 % TRUSTED workings, explanations and solutions. For assistance call or W.h.a.t.s.a.p.p us on +/ 2/ 5/ 4 /7 /7 /9 /5 /4 /0 /1 /3 /2 . 
 
PART A Question 1 You are a trainee accountant assigned to the audit of DataTech, a data service provider company listed on the JSE. You have been assigned to review whether DataTech complies with the King IV Report on Corporate Governance for South Africa 2016, specific...
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RECA Fundamentals of Mortgage Brokerage Exam Questions and Answers 2023-2024.
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RECA Fundamentals of Mortgage Brokerage Exam Questions and Answers 2023-2024. 
Fiduciary Representation - Trust and confidence 
- Best interests 
- Loyalty 
5 Ds of Role Clarity 1. Discuss 
2. Determine 
3. Document 
4. Disclose 
5. Do 
Must disclose in writing - the nature of services provided 
- whether professional has entered into representation relationship with other party 
- any conflicts of interest 
- any other facts that may influence consumers decision to proceed with relationship 
ma...
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MAC2602 Assignment 2 (COMPLETE ANSWERS) Semester 1 2024 (703803) - DUE 2 April 2024
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MAC2602 Assignment 2 (COMPLETE ANSWERS) Semester 1 2024 (703803) - DUE 2 April 2024 ;100% TRUSTED workings, explanations and solutions. for assistance Whats-App.......0.6.7..1.7.1..1.7.3.9............ 
 Question 
1 
Correct 
Mark 2.00 out of 2.00 
QUIZ 
Which ONE of the following is NOT a strategic aim of corporate governance? 
(a) To reduce costs within the organisation to boost short-term profi tability. 
(b) To improve investor confi dence in the organisation. 
(c) To increase the organisati...
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TRL4864 ASSESSMENT 1 2024 The development and justification of SCIS implementation (14) The value of implementing blockchain technology in online retailing (8) The most suitable logistics structure for flexible deliveries and preventing logistical fa
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TRL4864 ASSESSMENT 1 2024 
 
The development and justification of SCIS implementation (14) 
 
The value of implementing blockchain technology in online retailing (8) 
 
The most suitable logistics structure for flexible deliveries and preventing logistical failures. (13) 
 
Important attributes in customer service to ensure flexibility, speed and reliability (9)
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SCH4801 Assignment 2 (COMPLETE ANSWERS) 2024 (248018) - 26 June 2024
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SCH4801 Assignment 2 (COMPLETE ANSWERS) 2024 (248018) - 26 June 2024; 100% TRUSTED workings, explanations and solutions. for assistance Whats-App 0.6.7..1.7.1..1.7.3.9 .......... SECTION A TOTAL:[24 MARKS] 
Please read the case study below before answering any questions. 
SCH4801 ASSIGNMENT 2 2024 
Page 7 of 16 
Nando’s: A Triumph of Supply Chain Excellence 
Nando’s, a South African casual dining restaurant chain renowned for its delectable flame-grilled peri-peri chicken, has had a remarka...
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MAC4863 Assignment 2 (QUALITY ANSWERS) 2024
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This document contains workings, explanations and solutions to the MAC4863 Assignment 2 (QUALITY ANSWERS) 2024. For assistance call or us on 0.6.8..8.1.2..0.9.3.4.... Question 1 (25 marks) (This question comes from the Jan/Feb 2024 supplementary exam) 
Eagle Logistics (EL) was started many years ago when its founder Amir Singh, invested his retrenchment package into establishing the business. Amir has retired and handed over the business to his two sons, Hassan and Rohan. EL is a specialist in i...
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TAX2601 Assignment 3 (DETAILED ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED
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TAX2601 Assignment 3 (DETAILED ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED Answers, guidelines, workings and references ... QUESTION 1 (12 marks) 
Easy Elevators (Pty) Ltd’s (“EE”) core business is the maintenance of elevators in residential and commercial buildings in the Gauteng region. It has service agreements with each of its customers and in terms of these, a monthly maintenance fee of R15 000 is payable on or before the seventh...
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