Cx api - Study guides, Class notes & Summaries
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Zendesk Administrator Exam- Section 5 Additional Features Exam already Passed!!
- Exam (elaborations) • 5 pages • 2024
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What is a web widget? - Answer-The web widget is a seperate application that you can add to your 
website or help center. It allows support features to be embedded. If multiple components are 
enabled for the web widget, components are presented to end users in a specific sequence, at 
different times, rather than all at once. 
What are the different ways your customers can get help from the Web Widget? - Answer-1. GuideCustomers can search Help Center articles for immediate self-service 
2. Sup...
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Zendesk Administrator Exam- Section 5 Additional Features Exam Questions With Correct Answers
- Exam (elaborations) • 3 pages • 2024
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Zendesk Administrator Exam- Section 5 Additional Features Exam Questions With Correct Answers 
 
What is a web widget? 
The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. 
What are the different ways your customers can get help from the Web Widget? 
1. Gui...
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Cisco 500-551 COMPUTER SKILL ALL ANSWERS 100% CORRECT SPRING FALL-2023/24 EDITION AID GRADE A+
- Exam (elaborations) • 14 pages • 2023
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Of which type of Cisco switching solution is the cisco 2960L series switch an example? 
A. business-class on premises 
B. cloud managed 
C. enterprise class on premises 
D. enterprise-class of premises 
C. enterprise class on premises 
Which description of a self-healing network is true? 
A. is continuously on and available. 
B. demonstrates the ability to drive change through insight into network activity. 
C. protects the assets and users within the organization 
D. adapts to changing ...
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Zendesk Training Exam Questions With 100% Correct Answers 2024
- Exam (elaborations) • 17 pages • 2024
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Zendesk Training Exam Questions With 
100% Correct Answers 2024 
Tips to be an Active Listener? (5) - answer10 second rule 
Limit distraction (No phone, Slack on mute) 
Don't interrupt (Write down questions/thoughts) 
Clarify & paraphrase 
Listen to emotions 
How to be an active listener? (5) - answer1. Ask Questions 
2. Seek Elaboration (Repeat answer, 5 Whys) 
3. Speak Less (Bite Tongue) 
4. Use Minimal Encouragers ("Right") 
5. Probe Further (Repeat Answers, Seek Clarification) 
CX Trends ...
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