Deming wheel - Study guides, Class notes & Summaries
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WGU C720 Operations and Supply Chain Management - Study Guide
- Exam (elaborations) • 26 pages • 2022
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Teamwork Teamwork in operations benefit the customer when coordinated decisions within 
an organization produce high quality products that customers value. Teamwork can help make 
improvements to products. To remain competitive in the global marketplace, teamwork should be 
utilized to help solve quality and productivity problems. 
Product and process design Product and process design are crucial and relate to both the design 
of goods and services. 
Product design consideration of the chara...
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C720 QUESTION AND ANSWERS 100% C0RRECT(2022/2023)
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C720 QUESTION AND ANSWERS 100% C0RRECT(2022/2023)Deming 
Quality is uniformity, SPC, 14 pts for management, PDSA method, system caused defects not employees 
 
 
 
Juran 
Quality is "fitness for use", Pareto, Cost of Quality, general management approach and SPC, three elements of quality : planning, control, and improvement, focus on customer 
 
 
 
 
 
 
00:36 
01:35 
Crosby 
wrote "Quality is Free", do it right the first time, zero defects, consider all costs of quality 
 
 
 
Taguchi 
Rob...
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WGU C720 Operations and Supply Chain Management - Study Guide
- Exam (elaborations) • 26 pages • 2022
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Available in package deal
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WGU C720 Operations and Supply Chain Management - Study Guide Teamwork Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve quality and productivity problems. 
Product and process design Product and process design are crucial and relate to both the design of goods an...
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C215-WGU Solved And Rated 100% Correct!
- Exam (elaborations) • 36 pages • 2022
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TQM: Total Quality Management 
is an integrated organizational effort designed to improve quality at every level. 
 
 
 
Customer Defined Quality 
TQM is about meeting quality expectations as defined by the customer. 
 
 
 
Conformance to specification 
measures how well the product or service meets the targets and tolerances determined by its designers. 
 
 
 
Example of Conformance to specification 
The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable ...
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C720 QUESTIONS WITH COMPLETE SOLUTION 2022/2023
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C720 QUESTIONS WITH COMPLETE SOLUTION 2022/2023Ethics 
Sense of what is right and wrong that guide behavior 
 
 
 
Sustainability 
Balance financial performance while maintaining social responsibility standards and a responsible environmental profile 
 
 
 
 
Competitive Advantage 
Capability that customer's value gives an organization an edge against competition 
 
 
 
SWOT Analysis 
Strengths, Weaknesses, Opportunities and Threats 
 
 
 
Strengths 
Characteristics of a business or project tha...
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Operations and Supply Chain Management - C720 (WGU)
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Operations and Supply Chain Management - C720 (WGU) exam graded a 
 
Operations *** The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. 
 
Operations Manager *** They allocate resources. 
 
Capital *** Facilities and equipment 
 
Competitive Advantage *** Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. 
 
Inseparability *** The pro...
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Operations and Supply Chain Management - C720 (WGU) Graded 100%
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1 
Operations and Supply Chain Management - C720 (WGU) Exam Elaborations Graded 100% 
Operations - The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. 
Operations Manager - They allocate resources. 
Capital - Facilities and equipment 
Competitive Advantage - Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. 
Inseparability - The proc...
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C720 OA Prep Terms Q AND A COMPLETED /VERIFIED 2022
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C720 OA Prep Terms Q AND A COMPLETED /VERIFIED 2022Output 
Represents the final good or service that is produced for the customer 
 
 
 
Output 
Worth less to the consumer that the total cost of the inputs 
 
 
 
Ethics 
the sense of what is right and wrong that guide behavior. Fraud, wrong doing, dishonesty, etc. 
 
 
 
Input 
People, Capital, Material, Energy 
 
 
 
Output 
Services, Goods 
 
 
 
Sustainability 
the ethical issues an organization faces to balance financial performance while ma...
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MGSC 346 Exam 2 Questions And Answers 100% Verified 2024/2025
- Exam (elaborations) • 17 pages • 2024
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MGSC 346 Exam 2 Questions And Answers 
100% Verified 2024/2025 
Which of the following is considered one of the four major cost of quality categories? 
A. lost goodwill 
B. postponement 
C. appraisal 
D. defects - answerAppraisal 
Which of the following is an element of a deceptive business practice that presents a major 
concern for service or product quality? 
A. The transaction is intended to generate a disproportionate economic benefit to the provider 
at the expense of the customer. 
B. The...
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C215-WGU question and answers(2023) already passed
- Exam (elaborations) • 14 pages • 2023
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C215-WGU question and answers(2023) already passedTQM: Total Quality Management 
is an integrated organizational effort designed to improve quality at every level. 
 
 
Customer Defined Quality 
TQM is about meeting quality expectations as defined by the customer. 
 
 
 
 
 
 
Conformance to specification 
measures how well the product or service meets the targets and tolerances determined by its designers. 
 
 
Example of Conformance to specification 
The wait for hotel room service may be spec...
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