Guest service gold - Study guides, Class notes & Summaries

How does providing a guest service GOLD experience benefit your property? Guest will tell family and friends about their great experience Connecting with your guests should make a it feel all of the following except: A) Special B) Demanding C) Respected D) Important D) Demanding 00:41 01:23 What is the GOLD formula for success? Smile and actively listen Make guests feel special Treat guests as individuals Meet guest expectation Remember, personal appearance cou...

Cisco 1 Exam 148 Questions with Verified Answers In which year was Cisco incorporated? a. 1974 b. 1984 c. 1990 d. 1993 - CORRECT ANSWER b. 1984 Cisco's networking product lines include: a. Routers b. Switches c. Networking Management Software d. Internet Devices e. All of the above - CORRECT ANSWER e. All of the above Broadly speaking, what are Cisco's three main market segments? a. Geographic, Demographic, Behavioral b. Large Enterprises and Public Sector, Service Pr...

Hospitatlity - ANSWERServices people use and recieve when away from home Haute Cuisine - ANSWERElaborate/refined system of food preperation Julia Child - ANSWERPopularized Freqnch Cuisine/techniques through television/books Georges August Escoffier - ANSWERTranisition Carême haute cuisine into contemporary cuisine Describe the different types of resturant segments - ANSWERFamily dining, casual dining, fine, quick service (fast food), quick causal When did quick-service restaurant...

Authentic Service Purpose - Answer-To provide a memorable dining experience that makes each guest's day better. Host Commitment - Answer-To smile and have genuine conversations with each guest. Moments that Matter - Answer-First impression, first bite, last impression Phone Tagline - Answer-Thank you for calling Outback Steakhouse in (location). This is (name) speaking, how may I help you? CROW - Answer-Customer right of way 5-10 Rule - Answer-If you're within 5 feet of a Guest,...

Hospitatlity - ANSWERServices people use and recieve when away from home Haute Cuisine - ANSWERElaborate/refined system of food preperation Julia Child - ANSWERPopularized Freqnch Cuisine/techniques through television/books Georges August Escoffier - ANSWERTranisition Carême haute cuisine into contemporary cuisine Describe the different types of resturant segments - ANSWERFamily dining, casual dining, fine, quick service (fast food), quick causal When did quick-service restaurant...

Currently, she is participating in the Guest Service GOLD ® program, offered by the American Hotel & Lodging Educational Institute. Once she completes the program and passes the exam, she will receive a particular designation. What is it called? - Certified Guest Service Professional Gustov says, "That may be a standard, but that is not guest service!" Two ladies sitting on one of the couches in the lobby overhear this conversation and whisper to each other, "That man sure is fussy...

ESB Questions And Answers Graded A+ Online Networking Each day, Donnie posts the progress of her new building to Facebook as a countdown to opening her business. What type of networking is Donnie using? Increase of service Ophelia discovers her competitor's turnaround time is double her turnaround time. What should Ophelia's new marketing strategy be to woo back her customers? Which three things are defined when doing a self-assessment? Risk tolerance, strengths, and weaknesses Which ...

ESB Questions And Answers Graded A+ Online Networking Each day, Donnie posts the progress of her new building to Facebook as a countdown to opening her business. What type of networking is Donnie using? Increase of service Ophelia discovers her competitor's turnaround time is double her turnaround time. What should Ophelia's new marketing strategy be to woo back her customers? Which three things are defined when doing a self-assessment? Risk tolerance, strengths, and weaknesses Which ...

Prostart 1 MP1 Exam |Complete Questions with correct Answers Graded A+ Hospitatlity Services people use and recieve when away from home Haute Cuisine Elaborate/refined system of food preperation Julia Child Popularized Freqnch Cuisine/techniques through television/books Georges August Escoffier Tranisition Carême haute cuisine into contemporary cuisine Describe the different types of resturant segments Family dining, casual dining, fine, quick service (fast food), quic...

ESB Questions And Answers Graded A+ Online Networking Each day, Donnie posts the progress of her new building to Facebook as a countdown to opening her business. What type of networking is Donnie using? Increase of service Ophelia discovers her competitor's turnaround time is double her turnaround time. What should Ophelia's new marketing strategy be to woo back her customers? Which three things are defined when doing a self-assessment? Risk tolerance, strengths, and weaknesses Which ...