Itil activities - Study guides, Class notes & Summaries

Which role is responsible for carrying out the activities of a process? A. Process owner B. Change manager C. Service manager D. Process practitioner - Answer- d Which process or function is responsible for monitoring activities and events in the IT infrastructure? A. Service level management B. IT operations management C. Capacity management D. Incident management - Answer- b Which of the following options is a hierarchy that is used in knowledge management? A. Wisdom - Inf...

Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service management? - correct answer 1....

WGU C846 Post test Exam Questions with Accurate and Complete Grading criteria Top Rated A + Latest version 2024/2025 Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL framework - correct answer A source ...

C846 Flash Cards from Ucertify, WGU C846 ITIL, Business of ITdependent on - correct answer Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - correct answer Who developed ITIL? Strategy - correct answer Which service lifecycle stage is considered to be the core of the lifecycle? Core Service - correct answer A service that delivers the basic outcomes desired by one or mor...

ITIL 4 EXAM QUESTIONS & ANSWERS, 100% ACCURATE. GRADED A+ 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A p...

hat any risk (or opportunity) associated with organizational activities is identified and addressed in a way that supports the organization's business goals Compliance - answerMaking sure that organizational activities are operated in a way that meets the laws and regulations impacting those systems IT Governance - answer1) The processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals 2)A move from ad hoc IT devision making to establishin...

CSIT 161 Final Exam 2024 Questions and Answers with complete solution Ricky is reviewing security logs to independently assess security controls. Which security review process is Ricky engaging in? - Answer ️️ -audit Christopher is designing a security policy for his organization. He would like to use an approach that allows a reasonable list of activities but does not allow other activities. Which permission level is he planning to use? - Answer ️️ -prudent Jacob is conducting an...

Governance - ️️Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - ️️A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL Framework - ️️A source of good practice in service management ITIL Guiding Principles - ️️Help to guide organizational decisions and actions and ensure a shared und...

Which of these statements represents an objective of service level management? - ️️Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ️️The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - ️️Service Knowledge Management System Only one person may be __________ for an activity. - ️️accountable The primary aim of In...

ITIL 4 Exam Questions with complete solution 2023/2024 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - correct answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect...