Nrf customer service 4 - Study guides, Class notes & Summaries

effective communication - requires you to meet them where they are, rather than where you'd like the conversation to be. Service Recovery - an action the retailer provides to address a service failure. The Four-step Service Recovery Process - 1. Keep your composure, 2. Apologize and thank the customer, 3. Listen carefully and investigate the situation, 4. Propose solution options 8% - Amount of retail sales resulting in a return or exchange. clientele - The collective group of customers t...

NRF Exam 2 Questions with 100% Correct Answers Verified & Updated Who is the most important person in a retail transaction? - Answer ️️ -Customer The overall impression someone gets of a busniess or product. - Answer ️️ - Company or Product Brand Uinque way employes interact with each other and customers - Answer ️️ - Company Culture Things that can happen as a result of poor cusomer service - Answer ️️ -- Loss of profit - Customers won't return - Tell others about thie...

NRF Vocabulary Test with Complete S Corporation - Answer-A business that has shareholders through publicly traded stock, and usually has a centralized decision-making for its multiple store locations. Corporate- owned retailers include large chains such as Walmart, Kroger and Target. Customers (or consumers) - Answer-People who purchase goods or services from a business. Distribution channel - Answer-A path through which a product travels from its creation to when it reaches the custo...

NRF Chapter 4 Test Questions with Correct A If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border can make a difference in your overall sales during the year - Answer-referrals is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the - Answer-customer When arranging for delivery, as a sales associate, it is your...

NRF Customer Service and Sales - Chapter 4 Performing Your Best

NRF Exam 3 Questions with Correct Answers | Verified & Updated What do you need to consider when communicating with a customer? - Answer ️️ -Needs & Interests Examples of Non-Verbal Communication - Answer ️️ -Body Lanuage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies - Answer ️️ -Attendance, Dress Code, Saftey, Technology, Scheduling, Customer Service Where do find company policies? - Answer ️️ -Employee or Company Hand...

NRF Exam 2 Questions with 100% Correct Answers Verified & Updated Who is the most important person in a retail transaction? - Answer ️️ -Customer The overall impression someone gets of a busniess or product. - Answer ️️ - Company or Product Brand Uinque way employes interact with each other and customers - Answer ️️ - Company Culture Things that can happen as a result of poor cusomer service - Answer ️️ -- Loss of profit - Customers won't return - Tell others about thie...

NRF Exam 2 Questions with Correct A Who is the most important person in a retail transaction? - Answer-Customer The overall impression someone gets of a busniess or product. - Answer-Company or Product Brand Uinque way employes interact with each other and customers - Answer-Company Culture Things that can happen as a result of poor cusomer service - Answer-- Loss of profit - Customers won't return - Tell others about thier bad experience Steps in the Cumstomer Loyalty Life Cycl...

NRF Test Questions with Correct A Off price retailers - Answer-Offer brand name merchandise at a discount (typically excess inventory, closeouts, and irregular items) Close out stores - Answer-Offer brand name merchandise at significantly lower price than manufacturer outlet stores - Answer-Off price store; owned by the manufacturer Pure play - Answer-Retailers started online and continue to do business that way Wholesale club - Answer-Sell products directly to customers (typicall...