Patient satisfaction - Study guides, Class notes & Summaries

Test Bank for Leading and Managing in Nursing 7th Edition by Yoder Wise (chapters 1-30) complete Chapter 01: Leading, Managing, and Following Yoder-Wise: Leading and Managing in Nursing, 7th Edition MULTIPLE CHOICE 1. A nurse manager of a 20-bed medical unit finds that 80% of the patients are older adults. She is asked to assess and adapt the unit to better meet the unique needs of the older adult patient. Using complexity principles, what would be the best approach to take for implementation of...

1. A nurse is teaching patients about health care information. Which patient will the nurse assess closely for health literacy? a. A patient 35 years old b. A patient 68 years old c. A patient with a college degree d. A patient with a high-school diploma ANS: B About 9 out of 10 people in the United States experience challenges in using health care information. Patients who are especially vulnerable are the elderly (age 65+), immigrants, persons with low incomes, persons who do not have...

CPXP Exam Study Guide | 226 Questions with 100% Correct Answers | Verified | Updated 2023 How did the report of quality measures to CMS begin? Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS Hospital Consumer Assessment of Healthcare Providers and System What are some metrics for outcome of care? mortality, readmission, complications, hospital associated infections Describe "Pay for performance" prov...

the term "portability" means: : Computer can communicate between different hospital systems health information technology (HIT) systems are meaningful in healthcare because: : centers of medicare and medicaid depend on the use of HIT for reimbursement which of the following constitutes appropriate use of technology in healthcare? : Communicate with patients via secure workspace portal. true or false: studies have shown that the use of smart phones in nursing can save time, decrease error...

TEST BANK Ebersole and Hess’ Gerontological Nursing & Healthy Aging 5th Edition TouhyChapter 01: Introduction to Healthy Aging MULTIPLE CHOICE 1. A man is terminally ill with end-stage prostate cancer. Which is the best statement about this man’s wellness? a. Wellness can only be achieved with aggressive medical interventions. b. Wellness is not a real option for this client because he is terminally ill. c. Wellness is defined as the absence of disease. d. Nursing interventions can help emp...

THE PSYCHIATRIC INTERVIEW 4th EDITION CARLAT FULL TESTBANK WITH ALL CHAPTERS 2024. (Chapter 1-Chapter 3)The Initial Interview: A Preview Chapter 2: Logistic Preparations: What to Do Before the Interview Chapter 3: The Therapeutic Alliance: What It Is, Why It's Important, and How to Establish It MULTIPLE CHOICE 1. Which outcome, focused on recovery, would be expected in the plan of care for a patient living in the community and diagnosed with serious and persistent mental illness? Wi...

Naham Exam Latest Update with Verified Solutions AIDET acknowledge, introduce, duration, explanation, thank you Press Ganey provides patient service satisfaction surveys, used for both public relations & performance improvement KPI Key Performance Indicator KPI Example Preregistration percentage, wait times, accuracy rate, pos collections, productivity HEAT Hear them out, empathize with the customer, apologize, take responsibility for actions PPE personal protective equip...

1. A nurse manager of a 20-bed medical unit finds that 80% of the patients are older adults. She is asked to assess and adapt the unit to better meet the unique needs of the older adult patient. Using complexity principles, what would be the best approach to take for implementation of this change? a. Leverage the hierarchical management position to get unit staff involved in assessment and planning. b. Engage involved staff at all levels in the decision-making process. c. Focus the assessment...

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANS - Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANS - What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANS - Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANS - CMS Survey Communication is: - ANS - Exchanging in...

Test bank for foundations of Maternal-Newborn and Women’s Health Nursing 8th Edition by Murray, McKinney, Holub, Jones, and Scheffer Sample Questions Chapter 01: Maternity and Women’s Health Care Today Foundations of Maternal-Newborn & Women’s Health Nursing, 8th Edition MULTIPLE CHOICE 1. A nurse educator is teaching a group of nursing students about the history of family- centered maternity care. Which statement should the nurse include in the teaching session? a. The Sheppard-Tow...