Salesforce associate ai Study guides, Class notes & Summaries

Salesforce Associate Exam - Questions and Answers Salesforce Customer 360 FOR CUSTOMERS integrated CRM platform to help companies perform better with a single, shared customer view (centralizes all customer data) and can see everything in one view What are some Salesforce Customer 360 solutions for the company? -log their interactions with the platform -personalize marketing -collect actionable insights based on their data Customer 360 Platform Services AI Mobile Blockchain: share data in a se...

Salesforce Certified Associate Exam - Questions and Answers What is the Salesforce Ecosystem? Upgraded version of excel and Google Sheets. Allows you to check in with clients automatically based on where they are in the customer journey. A place where you will not have to worry about losing customer data. Salesforce is the leading CRM (Customer Relationship Management) provider with many products to help serve your customer. What does the Salesforce security permissions do? Allow stakeholders ...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) 1. Create content as a by product...

What is a benefit of a diverse, balanced, and large dataset? A. Training time B. Data privacy C. Model accuracy - Answer: C What are the three commonly used examples of AI in CRM? A. Predictive scoring, reporting, Image classification B. Predictive scoring, forecasting, recommendations C. Einstein Bots, face recognition, recommendations - Answer: B

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