Service cloud cert - Study guides, Class notes & Summaries
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Service Cloud Certification Study Exam Questions And Answers (Verified And Updated)
- Exam (elaborations) • 8 pages • 2024
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Service Cloud Certification Study Exam 
Questions And Answers (Verified And 
Updated) 
Which factors influence KPIs, and business challenges for call centers? 
Hint: C-C-R - answera) Customer Satisfaction 
b) Cost of Service 
c) Revenue 
For which KPI area is FCR (First Call Resolution) a driver? - answerCustomer Satisfaction 
For which KPI area is AHT (Average Handle Time) a driver? - answerCost of Service 
For which KPI area is Retention a driver? - answerRevenue 
What are common call deflecti...
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Financial Service Cloud Certificiation Exam Questions With Complete Solutions.
- Exam (elaborations) • 8 pages • 2023
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Financial Service Cloud Certificiation Exam Questions With Complete Solutions.
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Salesforce.com - Service Cloud Consultant Certification exam 2024 with 100% complete solutions
- Exam (elaborations) • 5 pages • 2024
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To setup entitlement process, what must you do 
A: Set up Service Contracts with Contract Line Items 
B: Specify actions that you'll add to you entitlement process 
C: setup milestones that you will add to the entitlement process 
D: Delete all pending actions in the entitlement process queue correct answersC: setup milestones that you will add to the entitlement process 
 
To create an entitlement process, you must complete the following correct answers1: Name | Setup Customize | Entitlement M...
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Service Cloud Certification Study Guide | 85 Questions with 100% Correct Answers | Verified
- Exam (elaborations) • 14 pages • 2023
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Which factors influence KPIs, and business challenges for call centers? 
Hint: C-C-R - 
a) Customer Satisfaction 
b) Cost of Service 
c) Revenue 
For which KPI area is FCR (First Call Resolution) a driver? - Customer Satisfaction 
For which KPI area is AHT (Average Handle Time) a driver? - Cost of Service 
For which KPI area is Retention a driver? - Revenue 
What are common call deflection techniques? - a) Email 
b) Web 
c) Chat 
d) Social Media Channels 
What can you see at ? 
Hint: SD-OT-SI -...
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Salesforce.com - Service Cloud Consultant Certification test with complete verified solutions
- Exam (elaborations) • 5 pages • 2024
-
- $15.49
- + learn more
To setup entitlement process, what must you do 
A: Set up Service Contracts with Contract Line Items 
B: Specify actions that you'll add to you entitlement process 
C: setup milestones that you will add to the entitlement process 
D: Delete all pending actions in the entitlement process queue 
C: setup milestones that you will add to the entitlement process 
 
 
 
To create an entitlement process, you must complete the following 
1: Name | Setup Customize | Entitlement Management | Entitlement ...
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Service Cloud Certification Study Questions And Answers.
- Exam (elaborations) • 7 pages • 2023
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Service Cloud Certification Study Questions And Answers.
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Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers
- Exam (elaborations) • 12 pages • 2024
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Salesforce Certified Service Cloud 
Consultant Exam Questions With 100% 
Correct Answers 
What are the key KCS goals? - answerCreate content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
What are the key KCS Principles? - answerCapture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality ...
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Security + Cert Prep 6: Cloud Security Design And Implementation Exam 2024
- Exam (elaborations) • 15 pages • 2024
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Security + Cert Prep 6: Cloud Security Design And Implementation Exam 2024 
This type of service is also known as serverless computing - ANSWER-Function as a service (FaaS) 
This is delivering computing resources to a remote customer over a network. - ANSWER-Cloud computing 
True or false: accessing web based email is cloud computing. - ANSWER-True 
True or false: running scripts on is cloud computing - ANSWER-True
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Financial Service Cloud Certification Exam Q&A Spring 2023.
- Summary • 9 pages • 2023
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Financial Service Cloud Certification Exam Q&A Spring 2023. 
 
Does FSC require Lightning? - Yes 
 
What is included in an FSC license? 
A. Lightning Scheduler 
B. Action Plans 
C. Einstein Analytics for Financial Services 
D. FSC for Community 
 
Which of the following is NOT an area that Salesforce Financial Services Cloud serves? 
A. Asset Management 
B. Corporate & Institutional Banking 
C. Legal Services 
D. Lending Services 
 
What are the challenges Financial Institutions face? (Select ...
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Salesforce Certified Service Cloud Consultant complete study ahead new solved solution
- Exam (elaborations) • 16 pages • 2024
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Available in package deal
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Salesforce Certified Service Cloud Consultant complete study ahead new solved solution
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