Zendesk admin - Study guides, Class notes & Summaries

Zendesk Administrator ExamSection 6: Security and Data Persistence | Q&A Latest 2024/2025 | 100% PASS Zendesk Sandbox - Answer -A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - Answer -Anyone can see your help center and submit requests. You have two options for setup of users: ...

Zendesk Admin Exam Prep: Section 6 Security and Data persistence with Complete Solutions

Zendesk Admin Exam Prep Section 2 Automated Business Rules (22%) Questions and Answers

Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions and Answers

ZENDESK ADMINISTRATOR EXAM- SECTION 6- SECURITY AND DATA PERSISTENCE

Zendesk Admin Exam Prep: Section 3 User Experience | Q&A Latest 2024/2025 | 100% PASS One agent sees that a ticket was submitted at 9:05 am. Another agent sees that the ticket was submitted at 3:05 pm. What setting causes the agents to see different timestamps? - Answer -Agent profile time zone. Ticket timestamps reflect the user's time zone. By default, the user's time zone will be the same as the time zone on the primary Zendesk account. If you'd like to change an individual a...

Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers What's the difference between a trigger and an automation? Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: Notify target I Account Manager "You received this either because your client has created a ticket or their ticket ...

Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers What's the difference between a trigger and an automation? - answerTriggers are event- based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: Notify target I Account Manager "You received this either because your client has created a ticket or their ticket has b...

Zendesk Administrator Exam/ Section 3: User Experience | Q&A Latest 2024/2025 | 100% PASS What is the default language in Zendesk - Answer -The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? - Answer -Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-d...