Active customer feedback - Study guides, Class notes & Summaries

CHAA - ANSWERCertified Healthcare Access Associate NAHAM - ANSWERThe National Association of Healthcare Access Management AIDET - ANSWERAcknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWERoccurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWERIs the formal and informal process of obtaining and responding to patient compliments an...

Customer Service, 7e (Lucas) Chapter 3 Verbal Communication Skills 1) Service providers have little control over the emotional state of their customers. Answer: TRUE Explanation: One variable over which you have little control as a service provider is the emotional state of your customers. When you first encounter someone, you have no idea if he or she is happy, sad, optimistic, angry, vindictive, or in some other frame of mind. Difficulty: 1 Easy Topic: The Importance of Effective Communi...

Sales and services associate academy Exam Questions With 100% Correct Answers theft - answerTaking something that does not belong to you Destruction or damage of mail - answerDeliberately damanaging or losing of mail Delay of mail - answerImproperly detaining of deliberately failing to deliver mail in accordance with the service standards prescribed for each class of mail Opening - answerNo one except those employed by the postal service can do this SSDA - answerPerforms many of the same ...

What act requires language barriers to be identified and accommodated? - American with Disabilities Act (ADA) under Title III What does AIDET stand for? - Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - Active and Passive What is active customer feedback? - The provider requests information from the patient What is passive feedback? - The process of responding to patient complaints and concerns Uses for positive and negative survey results...

What act requires language barriers to be identified and accommodated? correct answer: American with Disabilities Act (ADA) under Title III What does AIDET stand for? correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback correct answer: Active and Passive What is active customer feedback? correct answer: The provider requests information from the patient What is passive feedback? correct answer: The process of responding...

You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment. What should you do? A. Use the organization Insights tool. B. View the Health section of Microsoft Office 365 Admin portal. C. View the Power platform Admin center. D. Run the Dynamics 365 Diagnostics tool. D You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynami...

A social unit of people structured and managed to meet a need or pursue collective goals: Organization Aligns human capital with organizational objectives and strategies: Human Resource Management Brainpower Read More First training program for new hires: Orientation Tacit knowledge, education, and experience are all examples of: Human capital Model consisting of five steps used for training and development: ADDIE model Sustainable competitive advantage is built...

RSC II-III Exam Questions and Answers 100% Pass Joseph is listening to Brenda, his direct report, talk about her interactions with a difficult client, yesterday. Brenda says, "I know my customer wasn't happy with our product but he really took out his frustration on me. He assumed I was the reason for his discomfort and spent ten minutes berating me to my face with accusations, swearing, intimidating gestures and even threats to try to have me fired. It was terrible." How can Joseph res...

RSC II-III Exam Questions and Answers 100% Pass Joseph is listening to Brenda, his direct report, talk about her interactions with a difficult client, yesterday. Brenda says, "I know my customer wasn't happy with our product but he really took out his frustration on me. He assumed I was the reason for his discomfort and spent ten minutes berating me to my face with accusations, swearing, intimidating gestures and even threats to try to have me fired. It was terrible." How can Joseph res...

What are 5 aspects of B2B (Business-to-Business) selling? 1. Few Customers 2. Large purchases 3. Longer selling cycle 4. Multiple Influencers & Decision makers 5. Difficult to identify Influencers & Decision makers What are 5 aspects of B2C (Business-to-Consumer) selling? 1. Many Customers 2. Small purchases 3. Short selling cycle 4. Few influencers & Decision makers 5. Easy to indentify influencers & Decision makers Brainpower Read More What are the 4 different Sales cha...