Api channel - Study guides, Class notes & Summaries

External User License Types 5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License Good for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps li...

Zendesk Certification Exam Questions With 100% Correct Answers Updated 2024/2025. What channels does Zendesk offer? - Correct Answer-Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? - Correct Answer-As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? - Correct Answer-Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Ze...

Hybrid IT Practice Questions AND ANSWERS ALL CORRECT 2025 SOLUTION GUARANTEED GRADE A+ Describe the following server given the name: HPE ProLiant DL360 Gen10 Server 1U, 2S Intel-based server w iLO 5 and up to 10 SFF drives in front bays Name three available tools to configure local storage in an HPE ProLiant Servers What does SPP stand for? Service Pack for ProLiant Match the server networking component with its description: CNA --> FlexibleLOM --> NIC --> CNA --> Flexibl...

Smartsheet Support Glossary (Quiz yourself on common terms) 509 Certificate [SAML] 509 is a public key infrastructure and the certificate, in SAML, is where this key is located. In practice, the only part of the certificate that matters is the public key. The public key is bound to a signing certificate in the metadata. The private key is securely held by the party that signs the XML message. For Smartsheet, this key allows us to authenticate the data being sent to us. Accelerator(s) [Cont...

APRP Vocab Already Graded A+ ACH (Automated Clearing House) and Related Concepts - ACH: Automated Clearing House. - ACH Network: The backbone for electronic money movement and data processing, facilitating distribution and settlement of electronic credits, debits, and non-monetary entries among financial institutions. - ACH Operator: Central facility for clearing that receives entries from Originating Depository Financial Institutions (ODFIs) and distributes them to Receiving Depository ...

The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases? Select one or more of the following: A. Use the role hierarchy B. Use a Public Group C. Use a Sharing Set D. Use a Share Group C. Use a Sharing Set Universal Containers needs to mat...

PEGA Express, for Business Architect, Questions and answers, rated A+ What can you access from (...) in the top corner of agile workbench? What three tabs does this interface show? - -From Agile Workbench, you can access Application Profile, which has three landing pages. Inventory, Feature Map, Estimator. Where is to do, doing, done actually found? - -Application Profile > Feature Map What is the 2nd way of getting to the application profile? - -Overview > (there is a button A...

Computer Graphics- Practice Questions with Verified Solutions Latest Version (Solved 100%) Vector - Answers A value that has a direction and a magnitude (length). Plain numbers can be called "scalars" to explicitly distinguish them from vectors. 2D Graphics - Answers Displayed representation of a scene or an object along two axes of reference: height and width (x and y). 3D Graphics - Answers Displayed representation of a scene or an object that appears to have three axes of referenc...

ServiceNow Customer Service Management (CSM) Questions and Answers 100% Accurate Resolution Shaper Timeline above case record What does the blue circle represent on the Resolution Shaper? A state Change What does a ticket / line represent on the resolution shaper? Any activity other than state change What is the difference between a customer / agent update on the resolution shaper? Agents are above; Customer are below What are the types of Cases in CSM? Product;...

Zendesk Certification ExamQuestions With 100% Correct Answers What channels does Zendesk offer? - answerEmail Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? - answerAs many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? - answerYes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to...