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Customer Value Hierarchy - ANSWER - discovery technique that's based on Kano Model - x axis = customer value, y axis = effort/cost 1) wow/differentiators (⬆ value/⬇ effort) 2) want to have/satisfiers ( value/ effort 3) table stakes/got to have (⬇ value/⬆ effort) - Categorize as deficient, meets or exceeds - Categorize relationship quality as weak, moderate, strong, very strong = "diagnosing relationship quality" Relationship Value Mapping - ANSWER - Planning technique - Asses...

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BRMP Certification Exam Questions and Answers Business Relationship Manager - ANS ️️ A role that serves as the strategic interface between a Provider, and one or more Business Partners to stimulate, surface and shape business demand for the Provider's products and services and ensure that the potential business value from those products and services is captured, realized, optimized and recognized. Three Perspectives of BRM - ANS ️️ - Role (duties and responsibilities) - Disciplin...

BRMP Practice Exam Questions with Correct Answers Define psychology - Answer-the scientific study of human behaviour and mental processes. Why is psychology a science? - Answer-because it uses empirical methods and takes a scientific approach to understanding human behaviour. Science is a general way of understanding the natural world. Its 3 main features are: - Answer-1. Systematic empiricism 2. Empirical questions 3. Public knowledge Pseudoscience refers to - Answer-beliefs and...

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