Cigna certification 2024 - Study guides, Class notes & Summaries

Cigna Certification 2024 Questions And Detailed Answers Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? Substitute the entire script for her own words if it would make better sense to the customer She can skip the script if this is towards the end of AEP and things are fast-paced Change only a few words "here and there" to make it her own as she would with other scripts She must not skip or add...