Cpxp domain 4 - Study guides, Class notes & Summaries

CPXP Exam - Patient Experience - PX - Domain 01 - Partnership and Advocacy Question and answers verified to passCPXP Exam - Patient Experience - PX - Domain 01 - Partnership and Advocacy Patient education material should be written at which grade level? - correct answer 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - correct answer It is about understanding what patients are feeling. Empathy - correct answer It is about feeling what patients...

CPXP Domain II - Measurement and Analysis Question and answers already passed 2023/2024 Six Domains of HCAHPS Survey - correct answer 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - correct answer 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey - correct answer 1. Overall rating 1-10; 2...

CPXP Domain IV Organizational Culture and Leadership (M & C) A Service Culture Model (Gallup) - 1 Leadership Philosophy and Purpose (Committed to Service) 2 An Engagement Platform (Employee Commitment to outstanding service and quality) 3 Strategic Alignment 4 Knowledge Management (documentation, dissemination) 5 Performance Optimization (improvement strateiges) To ensure new hires are a fit for a service culture - Check regularly and early (30,60,90 days) to assess fit and adaptati...

CPXP Domain III - Design and Innovation (25%) 100% Correct PFAC Patient Family Advisory Councils Who participates in PFAC? Past patients and family members who want to serve on a committee to improve experience Effective uses of PFACs include patient and family PX, how care is delivered, materials given to patients, facility design PFAC Sponsor Leader in the organization PFAC Liaison Works with sponsor develops plan and steering committee PFAC Steering Committee Members within the organiza...

CPXP EXAM - DOMAIN 4 QUESTIONS FULLY SOLVED & VERIFIED 2024.

CPXP Domain II - Measurement and AnalysisSix Domains of HCAHPS Survey - correct answer 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - correct answer 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey - correct answer 1. Overall rating 1-10; 2. Recommend hospital Challenges of HCAHPS Sur...

CPXP. Domain I Exam with Questions and Answers PFCC stands for ANSWER Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) ANSWER 1. promotes health & well-being of individual & family. ach to planning, delivery & evaluation of health care 3. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis of PFCC ANSWER collaboration, all levels of care, in all health care settings. Who defines PFCC ANSWER patients and families. What...

CPXP Exam - Patient Experience - PX - Domain 01 - Partnership and Advocacy Question and answers already passed 2023/2024 Patient education material should be written at which grade level? - correct answer 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - correct answer It is about understanding what patients are feeling. Empathy - correct answer It is about feeling what patients are feeling. Compassion - correct answer It adds action to sympa...

CPXP Exam - Patient Experience - PX - Domain 01 - Partnership and AdvocacyPatient education material should be written at which grade level? - correct answer 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - correct answer It is about understanding what patients are feeling. Empathy - correct answer It is about feeling what patients are feeling. Compassion - correct answer It adds action to sympathy and empathy. It reflects the intent to contr...

Role of leadership - Provide clarity, Ensure accountability, Drive ownership Triple Aim of Healthcare - Better patient experience, lower costs, improved population health The fourth Aim - Joy at work/clinician experience Strategies for Patient Experience and Service Excellence - Leadership rounding, Hourly Nurse Rounding, Bedside Shift Report, PFAC, Post-Discharge Phone Calls, Project RED (Re-Engineering hospital Discharge), Open Visitation Policies, Patient-friendly medication schedules an...