Customer experience maps - Study guides, Class notes & Summaries

UX - User Experience (UX) involves a person's behaviors, attitudes, and emotions about using a particular product, system or service. User experience includes the practical, experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership. UX practitioners try to make things work better for everyone. The UX field overlaps with a lot of other disciplines. UI - is the space where interactions between humans and machines occur. good UI - makes it ...

Customer Experience Maps correct answers map out customer experiences at different touch points (spots where a seller has direct/indirect contact w/ customer about the product/service) maps what is important in the seller/customers experience Ultimate Goal of Experience Map is to identify (3) correct answers The value that customers place on different levels of performance for each element of the experience. The customers' minimal expectations for each element. The customers' perce...

CIPS L4M2 Defining Business Need Types of Purchases new buy, straight rebuy, modified rebuy Straight rebuy purchase Routine purchases of the same products under approximately the same terms of sale Modified rebuy purchase When new-task purchases are changed on repeat orders or straight rebuy purchases are modified New purchase A purchase of an item for the first time Examples of straight rebuy purchases Utilities (gas, water, electricity) MRO ( Maintenance, repair and operating item...

Service Management And Marketing Exam Questions With 100% Correct Answers Macroeconomic background - Service share of GDP Service constitutes a big share of employment - answer Service as a type of industry - answer- Healthcare - Professional services - Financial services - Hospitality - Travel - Entertainment - Others OBS! Services in some service industries (banking, insurance) are often called products The IHIP charecteristics - answer- Intangibility (service lack the tactile qua...

Full CXS Certification Quiz Prep 2024 Exam Questions And Answers (Verified And Updated) What is a critical way to foster a positive employee experience that will, in turn, lead to a positive customer experience? - answerEmpower the teams on the front lines to make their own decisions Ethnographic research involves observing customer behavior mostly in which of following locations or experiences? - answerNatural setting Which of the following does a customer journey map plot? - answerThe ...

SAFE 5 AGILIST EXAM (5.1) 2023 VERIFIED QUESTIONS AND ANSWERS LATEST UPDATE GRADED A SAFe 5 Agilist Exam (5.1) What is one benefit of unlocking the intrinsic motivation of knowledge workers? To provide autonomy with purpose,mission, andminimum constraints To strive to achieve a state of continuousflow To lower work in process(WIP) limits To centralize decision-making Which statement is a principle of the Agile Manifesto? Respect for people and culture Visualize and limit WIP,red...

Chapter 02 Test Bank Student: ___________________________________________________________________________ 1. Which one of the following is NOT one of the five basic tasks of the strategy-making, strategy-executing process? A. Developing a strategic vision of where the company needs to head and what its future business makeup will be B. Setting objectives to convert the strategic vision into specific strategic and financial performance outcomes for the company to achieve C. Crafting a strat...

Dynatrace: Become a Jedi Master: updated 2024 Already Passed An a retail stores have a lot of technologies monitored by Dynatrace. One of these legacy technologies are developed in .NET exe applications by others vendors. When make drill down in the transactions & services dashboard in dynatrace there are no requests incoming and outcoming for these .NET services. What do you do? - Answer ️️ -Create a custom service detection for .NET services. The Governance boss requested informatio...

ARM 401 Exam Practice Rated 100% Correct 2023 A risk map showing a large difference between inherent and residual risk indicates which one of the following? A. The risk is within the organization's risk appetite B. The current risk treatment is ineffective C. The current risk treatment is effective D. The risk does not need to be treated C Lucas, a risk professional for Jones Incorporated, recently met with experts from the utility industry to discuss the potential loss of supply and r...

Business Communication - Midterm Exam - Chapters 1-6 Graded A+ The transfer of both information and meaning between senders and receivers is known as __________. ️communication Any entity that can be affected in some way by the actions of a business is known as a ________. ️stakeholder Individuals who perform at a high level above and beyond the normal expectations are exhibiting __________. ️professionalism The __________ approach should be used when making every effort to g...