Genesys cloud architect - Study guides, Class notes & Summaries

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANS Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANS Dynamic Views Dynamic views give you the ability to: - ANS 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share...

Genesys Cloud Admin Correct Questions And Answers 2023(RATED A) Genesys Cloud Collaborate -ANSWER a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate -ANSWER has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dia...