Genesys cloud reporting - Study guides, Class notes & Summaries

Genesys Cloud CX: Professional Certification (GCP-GCX) : The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified Professional - Reporting and Analytics You can now take this one consolidated exam instead of three separate exams to be qualified as a Genesy...

Which option provides the ability for an email interaction to be interrupted by voice? A. Admin>Contact Center>Utilization B. Admin>Contact Center>ACD Skills C. Admin>Routing>Emergencies D. Admin>Routing>Disconnect Interactions Admin > Contact Center > Utilization Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Av...

Which option provides the ability for an email interaction to be interrupted by voice? A. Admin>Contact Center>Utilization B. Admin>Contact Center>ACD Skills C. Admin>Routing>Emergencies D. Admin>Routing>Disconnect Interactions - Answer- Admin > Contact Center > Utilization Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call Work status and the system will automatically set...

Which of the following views can help supervisors to determine agent performance issues interactions that set a specific wrap-up code in one or multiple queues? A) Agents Interactions Detail B) Agents Schedule Detail C) Agents Wrap-Up Detail D) Agents Wrap-up Interval Detail - Answer- C) Agents Wrap-Up Detail Reports provide only real-time information. True or False? - Answer- False Which view displays current metrics and information about the queues if you have a membershi...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. Acti...

Genesys Cloud Reporting & Analytics | Questions with 100% Correct Answers | Latest Update 2024 | Verified

Genesys Cloud Reporting & Analytics Correct Questions And Answers(RATED A) For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER Dynamic Views Dynamic views give you the ability to: - ANSWER 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to r...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER Dynamic Views Dynamic views give you the ability to: - ANSWER 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to sh...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. ...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANS Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANS Dynamic Views Dynamic views give you the ability to: - ANS 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share...