Genesys iccs exam - Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Genesys iccs exam? On this page you'll find 35 study documents about Genesys iccs exam.
Page 4 out of 35 results
Sort by
-
Genesys ICCS Exam (Administering the System)Questions And Answers.
- Exam (elaborations) • 6 pages • 2023
-
- $12.99
- + learn more
Genesys ICCS Exam (Administering the System)Questions And Answers.
-
Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 8 pages • 2023
- Available in package deal
-
- $10.49
- + learn more
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product could be used for workforce management? - Interaction Optimizer 
How do you refresh the view in Interaction Administrator? - F5 or View/Refresh 
What is the difference between the tree view (left pane...
-
Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 6 pages • 2023
- Available in package deal
-
- $8.49
- + learn more
How do you access online help files in Interaction Attendant? - Press F1, Click Help from 
the menu, Start>All Programs>Interactive Intelligence>Online Documentation 
Where would you access the tools used to configure Attendant operations? - Insert > New 
Operation, or the 3rd level tool bar 
What is a Property Sheet in Interaction Attendant? - A form that you fill out to configure a 
node. Each type of node has its own property sheet. 
What does it mean if the name of the node is gr...
-
Genesys ICCS Exam (Administering the System)
- Exam (elaborations) • 6 pages • 2022
-
- $7.99
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Answer- Interaction Administrator 
 
What is the name of the application that allows the user to answer calls and manage interactions? - Answer- Interaction Desktop/Interaction Connect 
 
What add-on product could be used for workforce management? - Answer- Interaction Optimizer 
 
How do you refresh the view in Interaction Administrator? - Answer- F5 or View/Refresh 
 
What is the diffe...
-
Genesys ICCS Exam (Administering the System) 2022/2023
- Exam (elaborations) • 6 pages • 2022
-
- $11.49
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator 
 
What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect 
 
What add-on product could be used for workforce management? - ANSWER Interaction Optimizer 
 
How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh 
 
What is the differenc...
Too much month left at the end of the money?
$6.50 for your textbook summary multiplied by 100 fellow students... Do the math: that's a lot of money! Don't be a thief of your own wallet and start uploading yours now. Discover all about earning on Stuvia