Nrf customer service exa - Study guides, Class notes & Summaries

NRF Customer service exam study guide Questions with 100% Correct Answers | Verified | Latest Update

NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wants Which of the following a...

A good reason for creating an opening for discussion is to: - Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: - Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him According to market research, what percentage of customers are likely to spend more if the sales associate is helpful? - 45% Acting as a personal shopper: - Can add interest and challenge t...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • Y...

T/F: You should allow customers with disabilities to express their own needs and limits; your job is to accommodate those needs and make shopping a positive experience. - True Which is an appropriate reasons for following up with a customer? - You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. - False How would you handle a situation where a customer wants a brand that you don't carry? - Get permissi...

NRF Customer Service Exam Questions and Answers 100% Correct NRF Customer Service Exam Questions and Answers 100% Correct NRF Customer Service Exam Questions and Answers 100% Correct Brick- and-mortar - ANSWER-The presence of a physical storefront and face-to-face customer experience. Closeout stores - ANSWER-Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price Commercial cue - ANSWER-Advertising message th...

NRF Customer service exam study guide with Answers 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants 2. Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer pur- chased was well received • You finally located an item the customer asked for a wh...

NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: D.Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? B.You finally located an item the customer asked for a while back Customer follow-up is always a good idea, no matter what the situation:True or False False How would you handle a situation where a customer wants a brand that you don't carry? B.Get permissi...

NRF Customer service exam study guide | With complete solution | Latest 2024/25