Nrf stuvia - Study guides, Class notes & Summaries

active listening - ANSWER-the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services - ANSWER-available services for specific product purchases that customers can opt for (Payment options, product modifications, or other ways customers can protect their purchases) analytical communication style - ANSWER-A communication style in which a person tends to ask a lot of questions and behave methodically. breakaway st...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - ANSWER• Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sale...

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NRF Customer Service and Sales Tips with Complete Solutions! NRF Customer Service and Sales Tips with Complete Solutions! NRF Customer Service and Sales Tips with Complete Solutions! NRF Customer Service and Sales Tips with Complete Solutions! NRF Customer Service and Sales Tips with Complete Solutions! NRF Customer Service and Sales Tips with Complete Solutions!

A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - ANSWERcorporation In the retail product cycle, what step comes after distribution and products? - ANSWERselling What item is a retail product - ANSWERcar tire A large facility that manufacturers sent large quantities of product to then distributed to stores is called - ANSWERdistribution center The period key term in retail for a period fo time that an item rem...

A good reason for creating an opening for discussion is to: - ANSWERD.Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? - ANSWERB.You finally located an item the customer asked for a while back Customer follow-up is always a good idea, no matter what the situation:True or False - ANSWERFalse How would you handle a situation where a customer wants a brand that you don't carry? - ANSWERB.Get permission from him to show th...

A good reason for creating an opening for discussion is to: - ANSWERGet to know what the customer wants Which is an appropriate reasons for following up with a customer? - ANSWERYou finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. - ANSWERFalse How would you handle a situation where a customer wants a brand that you don't carry? - ANSWERGet permission from him to show the items you do have that meet...

Benefits - ANSWERAdvantages or rewards of product features Closed Ended Question - ANSWERQuestions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? Customer Service - ANSWERThe acting of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met. Features - ANSWERThose things that are physical in nature Co...

It is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should: - ANSWERGreet the customer and make him feel welcome A new customer comes into your department, but you are helping another customer. You should: - ANSWERAcknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him Projecting a professional and friendly image includes: - ANSWERBehaving in an alert and c...