Or a friendly smile - Study guides, Class notes & Summaries

What are the three major areas: The ultimate teacher must master? : understand the game, communicate that knowledge, and demonstrate that knowledge The professional must pay close attention to? : good appearance and punctuality Meeting the student for the first time : An enthusiastic greeting, joined by a firm handshake, a friendly smile, and a look in the eye, will go a long way toward establishing a base. A good introduction should include - but is not necessarily limited to : some ...

What is the platinum rule of guest service Correct Answer treat guests as they want to be treated Surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. Correct Answer be there for me, listen to me, treat me nicely In general there are three type of guest Correct Answer fast friendly exact When giving their order a guest tells you id like a cheese burger well done tomato on the side bun toasted with no butter and fries extra crispy t...

If a flight was delayed and people were mad, what would you do to calm them down? -ANSWER Apologize for the inconvenience, assure the passenger that we are doing all that we can at this time to help them have a safe trip and that we appreciate them as customers. If they have any concerns please address us so that we may assist them appropriately. If a passenger sat in a seat that costs an additional fee instead of the seat assigned to him, what would you do? -ANSWER Kindly ask the customer to...

USPTA CERTIFICATION TEST 100% CORRECT What are the three major areas: The ultimate teacher must master? - Correct Answer ️️ -understand the game, communicate that knowledge, and demonstrate that knowledge The professional must pay close attention to? - Correct Answer ️️ -good appearance and punctuality Meeting the student for the first time - Correct Answer ️️ -An enthusiastic greeting, joined by a firm handshake, a friendly smile, and a look in the eye, will go a long way to...

Customer Service Final Exam Study Guide Rated A+ A satisfied customer is a customer who enjoys the services and/or products that the organization provides true When training a CSR, it is important to show the new customer service representative what is expected and how the job functions are to be completed true Role playing with a customer service representative is not a way to analyze how the CSR will interact with customers in the future false It is important for customer service represent...

DIRECTING AND CONTROLLING EXAM QUESTIONS WITH CORRECT ANSWERS • Lines of Communication a) - higher to lower level. Traditional type, from superior to subordinate b) - lower level mgt. to higher. In form of feedback, from subordinate that goes upward c) - between hierarchal levels. Lateral communication that flows between peers, personnel or departments d) - deals with info that flows from caregivers to the patients, their families & relatives, visitors - Answer-a. Downward b. Upward ...

If a flight was delayed and people were mad, what would you do to calm them down? - ANSWER-Apologize for the inconvenience, assure the passenger that we are doing all that we can at this time to help them have a safe trip and that we appreciate them as customers. If they have any concerns please address us so that we may assist them appropriately. If a passenger sat in a seat that costs an additional fee instead of the seat assigned to him, what would you do? - ANSWER-Kindly ask the customer ...

What does LAST stand for in the crew recovery guide? L-Listen Attentively A-Apologize while demonstrating understanding S-Solve the problem-Make it right T-Thank the guest What does the L in the guest recovery guide stand for? Listen Attentively Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:03 / 0:15 Full screen What does the A in the guest recovery guide stand for Apologize while demenstrating understanding Wh...

Advanced Health Assessment and Diagnostic Reasoning 4th Edition Rhoads Test Bank | Complete All Chapters . The nurse is conducting an interview with a woman who has recently learned that she is pregnant and who has come to the clinic today to begin prenatal care. The woman states that she and her husband are excited about the pregnancy but have a few questions. She looks nervously at her hands during the interview and sighs loudly. Considering the concept of communication, which statement ...

ESOL Exam Study Guide With 100% Correct Answers What is an example of an utterance that shows evidence of language transfer? - answerLanguage transfer (also known as L1 interference, linguistic interference, and crossmeaning) refers to speakers or writers applying knowledge from their native language to a second language. Therefore, it often results errors in learning process. As for Vietnamese people who learn English as a second language, we also make some common errors as a result of l...