Self service portal - Study guides, Class notes & Summaries
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Service now CSM fundamentals Prep Exam Questions And Answers All Correct.
- Exam (elaborations) • 13 pages • 2024
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What are the 5 goals of CSM - correct answer Make it easy for customers to engage 
reduce case volume with self service 
Monitor for issues and create cases automatic 
assign tasks accross the enterprise 
Prevent future calls by fixing issues 
 
What 2 components comprise CSM - correct answer Customer and partner engagement 
-drive action with self service 
-provide proactive service 
Service Management...
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IPPS-A Contracts - Update Contracts Questions and Answers Graded A+
- Exam (elaborations) • 6 pages • 2024
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IPPS-A Contracts - Update Contracts 
Questions and Answers Graded A+ 
 
What is the purpose of updating contracts in the IPPS-A system? 
 The purpose of updating contracts in IPPS-A is to ensure that all personnel agreements 
reflect the most current terms and conditions for Army personnel. 
 
How often should contracts be reviewed and updated in IPPS-A? 
 Contracts should be reviewed and updated regularly, especially when there are changes in 
personnel status or relevant policies. 
 
What key ...
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ServiceNow Fundamentals (with Complete Solutions)
- Exam (elaborations) • 40 pages • 2023
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What are the now platform interfaces? correct answers (1) Now Platform User Interface 
(2) Now Mobile App 
(3) ServiceNow Classic Mobile App 
(4) Service Portal 
 
Now Platform correct answers The primary way to interact with the applications and information in a ServiceNow instance. 
 
Service Portal correct answers Provides a user-friendly self-service experience by providing access to specific features using widgets. 
 
Now Mobile App correct answers Enables employees to submit incidents and ...
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MB-200 Dynamics CRM Customer engagement with 100% correct answers
- Exam (elaborations) • 36 pages • 2024
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You are a Dynamics 365 for Customer Service system administrator. 
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. 
You need to verify compliance standards. 
Which data items will be included in the audit log? 
A. Microsoft Office 365 activities 
B. all entities and fields 
C. entities and fields with auditing enabled 
D. user access information only 
C 
 
 
 
...
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ServiceNow Fundamentals (with Complete Solutions)
- Exam (elaborations) • 40 pages • 2023
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What are the now platform interfaces? correct answers (1) Now Platform User Interface 
(2) Now Mobile App 
(3) ServiceNow Classic Mobile App 
(4) Service Portal 
 
Now Platform correct answers The primary way to interact with the applications and information in a ServiceNow instance. 
 
Service Portal correct answers Provides a user-friendly self-service experience by providing access to specific features using widgets. 
 
Now Mobile App correct answers Enables employees to submit incidents and ...
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Salesforce Experience Cloud Consultant exam questions and answers 2024
- Exam (elaborations) • 25 pages • 2024
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External User License Types 
5 different types: 
1. External Apps 
2. Customer Community 
3. Customer Community Plus 
4. Partner Community 
5. Channel Accounts 
 
 
Lightning External Apps Plus License 
Good for B2C interactions; minimal interactions with SFDC records 
 
Enables access to Leads and Opportunities and Campaigns 
 
Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. 
 
Limited access to CRM objects. 
 
The External Apps li...
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ZENDESK QUESTIONS AND ANSWERS ALREADY PASSED
- Exam (elaborations) • 7 pages • 2024
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ZENDESK QUESTIONS AND ANSWERS 
 
ALREADY PASSED 
 
Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 4x 
 
Support makes up ____ of Zendesk's revenue. 70% 
 
______ of most innovative companies use Zendesk Support. 75% 
 
What are the 3 reasons why most companies are unable to provide great customer support? - 
lack of agent knowledge/power/insight 
-complex or outdated existing systems 
-unproductive agents 
 
1 thing Zendesk does to address how customers c...
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Wellcare ACT Mastery Certification QUESTIONS And Answers WITH VERIFIED SOLUTIONS GRADED A+ 2023|2024 UPDATE
- Exam (elaborations) • 17 pages • 2023
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Wellcare ACT Mastery Certification QUESTIONS 
And Answers WITH VERIFIED SOLUTIONS 
GRADED A+ 
By selecting the correct provider during the enrollment process, you can:- ANSWER All of the above 
A grievance request, or any evidence concerning a grievance, must be fi led orally or in writing no later 
than calendar days from the date of the event or the date the member is made aware of the issue. - 
ANSWER 60 
The Single Sign-On Portal provides access to several applications, including Centene Wor...
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CSM Exam Dump Assessment Questions And Answers Guaranteed Success.
- Exam (elaborations) • 15 pages • 2024
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What should be part of the pre-engagement collateral? - correct answer Customer Service Roles template 
 
In advanced work assignment, what does the overflow assignment capability do, if defined? - correct answer When one support group reaches capacity the work item is automatically routed to another group 
 
A consumer service agent receives and accepts a case which was created by a consumer. The agent...
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Wellcare 2023 Mastery Test Study Guide Questions and Answers Graded A 2024
- Exam (elaborations) • 4 pages • 2024
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Once the enrollment is completed, you can save a copy of the application for your reference. - False 
 
Which elements are available as part of Wellcare's sales support model? - All of the above. 
 
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. - True 
 
Communication of PHI can be: 
(Select all that apply.) - -Written 
-Electronic 
-Verbal 
 
Prior to completing the enrollment form, you should always conf...
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