Servicenow instance - Study guides, Class notes & Summaries

What is the Now Platform? - ️️The ServiceNow platform provides an Application Platform-as-a-service (aPaaS) Now Platform Interfaces - ️️1. Now Platform User Interface (back-end, primary way to interact with apps) 2. Classic Mobile App (Available in Playstore and Appstore) 3. Service Portal (user friendly front-end) 4. ServiceNow Agent (New true native mobile app for ITSM) What is a ServiceNow Instance? - ️️When accessing Snow you are accessing an instance of the platform. Ma...

What are the 5 steps in Discovery? - 1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polling SNOW? - Checking ECC queue entries with a value of Output a...

Base CMDB table - ️️Configuration Item[cmdb_ci] CMDB Relationship table - ️️CI Relationship[cmdb_rel_ci] What shows the logical model of how CIs are related? - ️️Dependency View What can be used to show the hierarchy of a particular CI Class - ️️Show Schema Map What can be considered "a remote extension of the ServiceNow instance on an enterprise network" - ️️MID Server True/False: Inbound rules are required for the cloud instance to communicate with the MID ...

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition - ️️task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP - ️️HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False - ️️True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and confi...

Discovery Exam With 100% Correct Answers 2024/2025 What are the 5 steps in Discovery? - answer1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polling S...

Discovery Exam With 100% Correct Answers 2024/2025 What are the 5 steps in Discovery? - answer1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polling S...

CIS Discovery Exam With 100% Correct Answers 2024/2025 What are the 5 steps in Discovery? - answer1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polli...

ServiceNow Discovery Implementation Certification Exam 2024 What is the purpose of the CMDB? -Answer-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? -Answer-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and softwa...

How would you navigate in order to update Now Platform user interface branding? Answer System Properties > Basic Configuration UI16 or use the Guided setup for your app to update. What should be considered when designing an app before any dev work is completed? Answer Data model, business logic, and user interface What is a valid scope value? Answer x_xyz_innovate (all scopes begin with "x_", needs company code "xyz", cant be longer than 18 chars What are 2 ways to add an app to ...

CSA Exam Questions and Answers 100% Verified 2024How would you navigate in order to update Now Platform user interface branding? System Properties > Basic Configuration UI16 or use the Guided setup for your app to update. What should be considered when designing an app before any dev work is completed? Data model, business logic, and user interface Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:06 / 0:15 Full screen Wha...