Ssa academy Study guides, Class notes & Summaries
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USPS Exam 421 SSA Academy 2023 | Latest 2024/25
![SSA Academy Exam Study Guide | 170 Questions with 100% Correct Answers | Verified | Latest Update 2024 | 37 Pages](/docpics/3969268/656f9359d01a4_3969268_121_171.jpeg)
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SSA Academy Exam Study Guide | 170 Questions with 100% Correct Answers | Verified | Latest Update 2024 | 37 Pages
- Exam (elaborations) • 37 pages • 2023
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Postal Service employees operate under the mandate to protect and preserve the mail placed in its: 
a) Contracted postal units 
b) Custody 
c) Mailboxes 
d) Post office lobbies - b) Custody 
A violation of the security and sanctity of the mail is: 
a) Delivering the mail late 
b) Failing to deliver the mail 
c) Redirecting misspent mail 
d) Returning undeliverable mail - b) Failing to deliver the mail 
The first opportunity of a Sales and Services Associate (SSA) to start the customer experience...
![USPS Exam 421 SSA Academy 2023.](/docpics/3357175/64f319b5e48a6_3357175_121_171.jpeg)
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USPS Exam 421 SSA Academy 2023.
- Exam (elaborations) • 7 pages • 2023
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USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.USPS Exam 421 SSA Academy 2023.
![SSA Academy Exam Study Guide | 170 Questions with 100% Correct Answers | Verified | Latest Update 2024](/docpics/4273658/65aa7f95113fb_4273658_121_171.jpeg)
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SSA Academy Exam Study Guide | 170 Questions with 100% Correct Answers | Verified | Latest Update 2024
- Exam (elaborations) • 37 pages • 2024
-
- $13.49
- + learn more
Postal Service employees operate under the mandate to protect and preserve the mail placed in its: 
a) Contracted postal units 
b) Custody 
c) Mailboxes 
d) Post office lobbies - b) Custody 
A violation of the security and sanctity of the mail is: 
a) Delivering the mail late 
b) Failing to deliver the mail 
c) Redirecting misspent mail 
d) Returning undeliverable mail - b) Failing to deliver the mail 
The first opportunity of a Sales and Services Associate (SSA) to start the customer experience...
![SSA Academy 2019 flashcards Questions and Answers](/docpics/3000921/64a1ec238676c_3000921_121_171.jpeg)
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SSA Academy 2019 flashcards Questions and Answers
- Exam (elaborations) • 32 pages • 2023
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SSA Academy 2019 flashcards Questions and Answers 
Postal Service employees operate under the mandate to protect and preserve the mail placed in its: 
 
 
A violation of the security and sanctity of the mail is: 
 
The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: 
 
 
The type of communication that can enhance or contradict messages is: 
 
The approach a Sales and Services Associate (SSA) can use to engage our customers...
![SSA ACADEMY 421 2019 COMPLETE QUESTIONS AND ANSWERS ALREADY PASSED](/docpics/5242883/663cb5e7ec706_5242883_121_171.jpeg)
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SSA ACADEMY 421 2019 COMPLETE QUESTIONS AND ANSWERS ALREADY PASSED
- Exam (elaborations) • 12 pages • 2024
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Available in package deal
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Postal Service employees operate under the mandate to protect and pre- serve the mail placed in its:: Custody 
A violation of the security and sanctity of the mail is:: Failing to deliver the mail 
The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to:: Deliver a first impression 
The type of communication that can enhance or contradict messages is:: - 
Non-verbal communication 
The approach a Sales and Services Associate (SSA) ca...
USPS Exam 421 SSA Academy 2023 Latest Update.USPS Exam 421 SSA Academy 2023 Latest Update.
USPS Exam 421 SSA Academy 2023 Latest Update.USPS Exam 421 SSA Academy 2023 Latest Update.USPS Exam 421 SSA Academy 2023 Latest Update.
SSA Academy 421 Exam Questions with Correct Answers 2023
![USPS Exam 421 SSA Academy Questions With 100% Correct Answers](/docpics/5334915/66473a7b28a40_5334915_121_171.jpeg)
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USPS Exam 421 SSA Academy Questions With 100% Correct Answers
- Exam (elaborations) • 5 pages • 2024
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USPS Exam 421 SSA Academy Questions With 100% Correct Answers 
Domestic Mail Manual (DMM) 
Sets forth the policies and regulations governing domestic mail. 
 
 
International Mail Manual (IMM) 
Sets forth the policies and regulations governing international mail 
 
 
Domestic Mail 
Mail sent within the US, APO/FPO, the UN, and all US territories and possesions. 
 
 
Label 127 
Attached to all anonymous mail being returned to ensure surface transport only. 
 
 
PolicyNet 
Where all manuals and di...
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