Sta 261 - Study guides, Class notes & Summaries

1. Anthropogenic derived from human activities 2. Erosion The process by which wind, water, ice, or gravity transports soil and sediment from one location to another 3. Runoff Part of the water cycle where an excess of water runs down and does not sink into the soil and eventually makes it to the rivers, lakes, and oceans. 4. Denitrification process in which fixed nitrogen compounds are con- verted back into nitrogen gas and returned to the atmosphere 5. Nitrification ammonia (NH3) is conv...

1. TQM: Total Quali- ty Management 2. Customer De- fined Quality 3. Conformance to specification 4. Example of Con- formance to specification is an integrated organizational effort designed to improve quality at every level. TQM is about meeting quality expectations as defined by the customer. measures how well the product or service meets the targets and tolerances determined by its designers. The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay...