Us postal service ssa Study guides, Class notes & Summaries
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Sales and services associate academy Exam Questions With 100% Correct Answers
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Sales and services associate academy Exam 
Questions With 100% Correct Answers 
theft - answerTaking something that does not belong to you 
Destruction or damage of mail - answerDeliberately damanaging or losing of mail 
Delay of mail - answerImproperly detaining of deliberately failing to deliver mail in 
accordance with the service standards prescribed for each class of mail 
Opening - answerNo one except those employed by the postal service can do this 
SSDA - answerPerforms many of the same ...
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USPS Exam 421 SSA Questions With 100% Correct Answers
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USPS Exam 421 SSA Questions With 100% 
Correct Answers 
Postal service employees operate under a mandate to protect and preserve the mail paced in its: - 
answerCustody 
What are 4 violations of security and sanctity of the mail - answerTheft, Open, Damage or 
Delay 
The first opportunity for a SSA to start the customer experience on a positive is: - 
answerDeliver 1st Impression 
Type of communication that can enhance or contradict messages: - answerNon-Verbal 
Communication 
The approach a SSA...
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USPS SSA Exam Questions With 100% Correct Answers 2024
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USPS SSA Exam Questions With 100% 
Correct Answers 2024 
Postal service employees operate under a mandate to protect and preserve the mail place in its. - 
answerCustody 
A violation of security and sanctity of the mail is. - answerFailing to deliver the mail 
The first opportunity for a sales and service associate to start the customer experience on a 
positive note is too. - answerDeliver a first impression 
The type of communication that can enhance or contradict messages is - answerNon-verba...
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USPS SSA Exam Questions With 100% Correct Answers
- Exam (elaborations) • 5 pages • 2024
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USPS SSA Exam Questions With 100% 
Correct Answers 
Postal service employees operate under a mandate to protect and preserve the mail place in its. - 
answerCustody 
A violation of security and sanctity of the mail is. - answerFailing to deliver the mail 
The first opportunity for a sales and service associate to start the customer experience on a 
positive note is too. - answerDeliver a first impression 
The type of communication that can enhance or contradict messages is - answerNon-verbal 
co...
![USPS 421 WINDOW CLERK EXAM / WINDOW CLERK 421USPS EXAM 300+REAL EXAM QUESTIONS AND 100% CORRECT ANSWERS 2022-2024](/docpics/3413488/64fea260b8278_3413488_121_171.jpeg)
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USPS 421 WINDOW CLERK EXAM / WINDOW CLERK 421USPS EXAM 300+REAL EXAM QUESTIONS AND 100% CORRECT ANSWERS 2022-2024
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USPS 421 WINDOW CLERK EXAM / WINDOW 
CLERK 421USPS EXAM 300+REAL EXAM 
QUESTIONS AND 100% CORRECT ANSWERS 
2022-2024 
What is GIST --ANS-- Greet. Inquire, Suggest, Thank 
What is the postal service mission? --ANS-- Provide trusted, affordable universal 
service 
Why does the Postal service go by the 24 hr clock? --ANS-- To keep process on 
task to ensure collection and delivery is on time 
What is the minimum size of a letter --ANS-- 3 1/2 x 5 
What do you get with Priority Mail Express? --...
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USPS 421 QUESTIONS WITH 100% CORRECT ANSWERS.
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Gist 
Greet, Inquire, Suggest, Thank 
 
 
 
Caller service 
Is a premium service for people and companies that need more pickup times than firm holdout and have more mail than the largest box 
 
 
 
S.O.L.E.R 
Squarely face the person 
Open your posture 
Lean towards the sender 
Eye contact maintained 
Relax while attending 
 
 
 
Fur 
Flexible, Uniformly thick, Rectangular 
 
 
 
5 mail processing categories 
Letters, Flats, Machinable Parcel, Irregular Parcel, Outside Parcel 
 
 
 
Balloon rat...
![USPS SSA Exam Questions With 100% Correct Answers 2024](/docpics/5014574/661e39062725b_5014574_121_171.jpeg)
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USPS SSA Exam Questions With 100% Correct Answers 2024
- Exam (elaborations) • 5 pages • 2024
- Available in package deal
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- $10.49
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USPS SSA Exam Questions With 100% 
Correct Answers 2024 
Postal service employees operate under a mandate to protect and preserve the mail place in its. - 
answerCustody 
A violation of security and sanctity of the mail is. - answerFailing to deliver the mail 
The first opportunity for a sales and service associate to start the customer experience on a 
positive note is too. - answerDeliver a first impression 
The type of communication that can enhance or contradict messages is - answerNon-verba...
![Sales and services associate academy Exam Questions With 100% Correct Answers](/docpics/4901850/660c5f4f764bb_4901850_121_171.jpeg)
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Sales and services associate academy Exam Questions With 100% Correct Answers
- Exam (elaborations) • 11 pages • 2024
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- $12.49
- + learn more
Sales and services associate academy Exam 
Questions With 100% Correct Answers 
theft - answerTaking something that does not belong to you 
Destruction or damage of mail - answerDeliberately damanaging or losing of mail 
Delay of mail - answerImproperly detaining of deliberately failing to deliver mail in 
accordance with the service standards prescribed for each class of mail 
Opening - answerNo one except those employed by the postal service can do this 
SSDA - answerPerforms many of the same ...
![USPS 421 Test 100% Accurate!!](/docpics/5590536/6665b844c4900_5590536_121_171.jpeg)
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USPS 421 Test 100% Accurate!!
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Words that make us feel relaxed and composed - ANSWERCalming Words 
 
What does POS stand for - ANSWERPoint of Service 
 
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all - ANSWERRetail Communication Channels 
 
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, - ANSWER10 expanded access channels 
 
PS Form 1412 - ANSWEREnd of the day report 
 
SSA is accountable...
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USPS Exam 421 SSA Academy 2024/2025
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USPS Exam 421 SSA Academy 2024/2025 
Postal service employees operate under a mandate to protect and preserve the mail paced in its: - Correct Answer Custody 
 
What are 4 violations of security and sanctity of the mail - Correct Answer Theft, Open, Damage or Delay 
 
The first opportunity for a SSA to start the customer experience on a positive is: - Correct Answer Deliver 1st Impression 
 
Type of communication that can enhance or contradict messages: - Correct Answer Non-Verbal Communica...
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