Apco module 1 stuvia - Study guides, Class notes & Summaries

Explain the Communicator's responsibilities regarding confidentiality. -ANSWER Being privy to many sources of private, confidential and highly sensitive information, the public safety communicator must possess the ability to keep information confidential. They must understand that the information they are privy to regarding criminal activity, law enforcement operations, building plans, medical histories, driving records and all other information that may be of interest to the general public, is...

Primary PSAP - ANSWERthe first communications center to answer a 911 call; it may also be the point from which calls are dispatched. Secondary PSAP - ANSWERreceives transferred 911 calls for dispatch or further processing, after screening for a required service by a primary PSAP. Professionalism - ANSWERIs a rather vague concept that encompasses honesty, integrity, you are (inner character), what you do, (behavior exhibited) and how others perceive you (image projected). Ethics - ANSWER...