Apco module 1questions - Study guides, Class notes & Summaries

Primary PSAP - ANSWERthe first communications center to answer a 911 call; it may also be the point from which calls are dispatched. Secondary PSAP - ANSWERreceives transferred 911 calls for dispatch or further processing, after screening for a required service by a primary PSAP. Professionalism - ANSWERIs a rather vague concept that encompasses honesty, integrity, you are (inner character), what you do, (behavior exhibited) and how others perceive you (image projected). Ethics - ANSWER...