Ba109 quiz 8 u - Study guides, Class notes & Summaries
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BA109 Quiz 8 UPDATED Exam Questions and CORRECT Answers
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BA109 Quiz 8 UPDATED Exam Questions
and CORRECT Answers
The specific group of customers at whom a company aims its goods and services is its target
market. - Correct Answer- True
Since front-line service workers are not able to predict the causes of customer complaints,
managers must be the ones to identify potential customer service problems. - Correct AnswerFalse
Exam (elaborations)
BA109 Quiz 8 UPDATED Exam Questions and CORRECT Answers
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BA109 Quiz 8 UPDATED Exam Questions and CORRECT Answers The specific group of customers at whom a company aims its goods and services is its target market. - Correct Answer- True Since front-line service workers are not able to predict the causes of customer complaints, managers must be the ones to identify potential customer service problems. - Correct AnswerFalse
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