Busi 411 - Study guides, Class notes & Summaries
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BUSI 411 Quiz Quality Management & Managing Waiting Lines
- Other • 7 pages • 2023
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Quiz: Quality Management & Managing Waiting Lines 
1. If customer satisfaction does not always lead to customer loyalty, firms may need to 
focus additional effort on __________ strategies. 
a) remediation 
b) retention 
c) rework 
d) repatriation 
e) reprocessing 
2. ISO 9000 currently stresses _____ of a certified organization. 
a. minimizing harmful environmental effects 
b. product diversity 
c. inclusion of reused components in the office equipment 
d. a minimum of four supervisory levels 
...
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BUSI 411 Quiz Week 4 2024: Service Facilities & Process Improvement with complete solution;Liberty
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BUSI 411 Quiz Week 4 2024: Service Facilities & Process Improvement with complete solution;Liberty
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BUSI 411 Quiz Week 2: Defining Services & New Service Development Newest 2024/2025 Version with complete solution;Liberty
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BUSI 411 Quiz Week 2: Defining Services & New Service Development Newest 2024/2025 Version with complete solution;Liberty
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BUSI 411 TOP Exam Questions and CORRECT Answers
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Type 1 ErrorConcluding a process is not in control when it actually is. 
Type 2 ErrorConcluding a process is in control when it is not. 
What is quality?The ability of a product or service to consistently meet or exceed 
customer expectations. 
Who is Walter Shewart?Father of quality control 
What is a control chart?A statistical chart of time-ordered values of a sample statistic. 
Who is Edwards Deming?1. Special vs common cause variation 
2. 14 points 
3. Made a difference in Japan
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BUSI 411 UPDATED Exam Questions and CORRECT Answers
- Exam (elaborations) • 11 pages • 2024
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Compute a weighted average forecast using a weight of .40 for the most recent period, .30 for 
the next most recent, .20 fore the next, and .10 for the next. 
1 - 42 
2- 40 
3 - 43 
4-40 
5-4141 = .4(41)+.3(40)+.2(43)+.1(40) 
Exponential SmoothingA weighted-moving-average forecasting technique in which 
data points are weighted by an exponential function. 
Smoothing forecast value of .1 
projected value 42 
actual value 40=42+(.1*(40-42))
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BUSI 411 Exam 1 (Version 2), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
- Exam (elaborations) • 14 pages • 2024
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BUSI 411 Exam 1 (Version 2), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
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BUSI 411 Exam 1 (Version 1), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
- Exam (elaborations) • 14 pages • 2024
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BUSI 411 Exam 1 (Version 1), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
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BUSI 411 Exam 2 (Version 2), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
- Exam (elaborations) • 14 pages • 2024
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BUSI 411 Exam 2 (Version 2), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
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BUSI 411 Exam 3 (Version 2), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
- Exam (elaborations) • 12 pages • 2024
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BUSI 411 Exam 3 (Version 2), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
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BUSI 411 Exam 3 (Version 5), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
- Exam (elaborations) • 12 pages • 2024
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BUSI 411 Exam 3 (Version 5), BUSI 411 OPERATIONS MANAGEMENT, Liberty University. Best Document for exam.
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