Ccxp - Study guides, Class notes & Summaries

CCXP Exam Questions And Answers With Real Solutions Triple Constraint of Project Management ANS Scope, Time, Cost SIPOC ANS Suppliers, Inputs, Process, Outputs and Customers - typically used to map out the processes, linkages and impact that flow from Supplier through to Customer as part of a process improvement initiative. Value Stream Mapping is a lean-management method for analyzing the current state and designing a future state based on value added and non-value added activities. Wh...

CCXP Questions And Answers With Verified Solutions Frame Markets by Jobs to be Done ANS Markets should be defined by the needs of customers, not product or industry. Human-centered lens. "Jobs to be done" - Feel safe (has newborn baby), Look to project success (hoping for promotion). What is the reason for the purchase? Personas should emphasize expectations ANS Implicit expectation - set by culture, industry. Explicit - set by marketing Perceived Value = Experience / Expectations...

CCXP Exam Verified Questions And Answers With Latest Solutions Drive employee engagement and involvement from the front line to the executive suite ANS Customer centric culture Develop and deliver ongoing CX interaction training to employees ANS Customer centric culture Develop communication strategies and tactics to share the importance of CX to employees, customers and the company ANS Customer centric culture Collect and share stories of CX excellence at your company ANS Customer...

CCXP Questions And Answers Rated A+ Customer centrality ANS is a holistic approach to providing goods and services for customers that seeks to give customers a top notch experience before, during, and after their purchase. Customer centrality components ANS 1) know your customer 2) create a customer centric exp. 3) evaluate customer metrics 4) empower team members to provide a customer centric exp. Metrics ANS 1) Customer Interests 2) Market Trends 3) Customer Satisfaction knowing t...