Cis apm test - Study guides, Class notes & Summaries

Where does APM reside within ServiceNow - ITBM What is CSDM in the context of APM? - ServiceNow's Common Services Data Model (CSDM) is the guiding framework that the project team should use to design APM architecture. CSDM introduces the 'Application Service' entity, which is a key connection point between business applications and other entities in ServiceNow platform. Business Capability - A business capability is an expression of what a business does and can do. ServiceNow uses busin...

What is Application Portfolio Management? - "Application portfolio management (APM) is a framework for managing enterprise Business Applications and software-based services. APM provides management with an inventory of the company's software applications and metrics to illustrate the business benefits of each application. An APM system uses indicators and a scoring profile for generating reports about the value of each application and the health of the IT infrastructure as a whole. By gat...

Maturity Levels - 1) Applications under management 2) Basic application rationalization 3) Advanced application rationalization 4) Continuously optimized portfolio Rationalization steps - 1) Identify 2) Measure 3) Evaluate

What are four (4) APM processes to overcome challenges? -Classify (based on business functions) -Measure (by gathering metrics) -Analyze (based on metrics) -Plan (by analyzing app categories) What are four (4) key solution components of APM? - Application Classification - Applications Assessment Framework - Reports and Dashboards - Integration with other applications What are the tables Installed with APM? -Application Bubble Chart [apm_bubble_chart] -Application Service ...

What are four (4) APM processes to overcome challenges? -Classify (based on business functions) -Measure (by gathering metrics) -Analyze (based on metrics) -Plan (by analyzing app categories) What are four (4) key solution components of APM? - Application Classification - Applications Assessment Framework - Reports and Dashboards - Integration with other applications What are the tables Installed with APM? -Application Bubble Chart [apm_bubble_chart] -Application Service ...

Why companies use APM? - "Application portfolio management is used to gain a comprehensive understanding of the applications within your organization, so you can identify redundancies and rationalization initiatives, decrease budgetary costs, manage business capabilities, and track technology lifecycles. " Two challenges - "1. lots of siloed working between multiple teams 2. lots of tools to track those application portfolios

What are four (4) APM processes to overcome challenges? Correct Answer: -Classify (based on business functions) -Measure (by gathering metrics) -Analyze (based on metrics) -Plan (by analyzing app categories) What are four (4) key solution components of APM? Correct Answer: - Application Classification - Applications Assessment Framework - Reports and Dashboards - Integration with other applications What are the tables Installed with APM? Correct Answer: -Application Bubble Chart ...

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