Cis csm Study guides, Class notes & Summaries

CIS - CSM EXAM PREP 2024 WITH 230 REAL EXAM PREP QUESTIONS AND CORRECT ANSWERS (100% CORRECT ANSWERS) SERVICE NOW CIS-CSM EXAM PREP

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ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

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ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024 Requirements from workshops - ANSWER-are initially documented as stories which creates the product backlog The product backlog is sorted into - ANSWER-sprints Three options for logging stories - ANSWER-Centralized services portal, customer production instance, stand-alone engagement instance Normal Configuration - ANSWER-Applies to customer that says the want the system as-is Low Configuration...

ServiceNow CIS - CSM (Customer Service Management) Test with correct solutions Requirements from workshops The product backlog is sorted into Three options for logging stories Normal Configuration Low Configuration Major Configuration Drastic Configuration. Customer kickoff (Initiate phase) Releases are designed in the following ways Final implementation plans and phases are based on: CSM - ServiceNow system administrator CSM - Customer Support Agent CSM - T...

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

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