Com 421 final exam - Study guides, Class notes & Summaries

COM 421 FINAL EXAM - QUESTIONS & ANSWERS The term "bedbug letter" refers to ________. a customized response to complaints used by the pest control industry an ombudsperson to respond to repeat complaints a prewritten response to consumer complaints, dating back to the heyday of railroads a type of response that landlords provide to complaining tenants The risk of consumer complaints is greater in the 21st century because ________. consumers have lost confidence in call center employees at lea...