Customer servic - Study guides, Class notes & Summaries

Rise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% Correct Active listening - ANSWER-A structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any message...

Insurance Customer Service Rep 440 Exam Review questions and answers graded A+. Examples of Peril - correct answers.Fire, lightning, explosion, theft, windstorm, hail, earthquake, flood, mischief or vandalism, or the sinking, burning, collision or derailment of a conveying transport. How long does one have to notify the Department of Financial Services for a Name and/or Address Change? - correct answers.30 days Coinsurance Clause - correct answers.Replacement cost appl...

Customer Service Test 100 Questions and Answers

HDI-CSR (CUSTOMER SERVICE REPRESENTATIVE) PRACTICE TEST EXAM 2024 Recognizing that a customer's psychological needs must be met when resolving incidents is called? - correct answer Customer Call Differentiating What is the best way to minimize conflict with a customer? - correct answer Remain friendly towards the customer. A talkative customer can result in extended call times. What is the best practice for disengaging from a customer? - correct answer Recap the customer's actions....

Rise Up Customer Service Exam Questions and Answers

NRF Customer service exam study guide_ Questions/Answers 2022-23. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: • Focus all your attention on your current customer • Let the new customer wait his turn until you have complet...

NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct A A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well rec...

Customer Service Career Success Through Customer Loyalty 6e Paul R. Timm (Test Bank) Customer Service Career Success Through Customer Loyalty 6e Paul R. Timm (Test Bank)

NRF RISE UP CUSTOMER SERVICE ACTUAL /NEWEST 2024 WITH WELL SORTED QUESTIONS AND ANSWERS /GRADED A+/BEST FOR THAT GOOD GRADE

How can Insurance companies can afford to pay for an individual's catastrophic loss? Correct Answer The premiums from all policyholders are pooled together. What information is found on the Declarations page? Correct Answer contains the make and model of the covered vehicle described Steven was denied coverage, a jury decieded in his favor. Why are insurance policies considered "Contracts of Adhesion"? Correct Answer Policy language is open to legal interpretation. Susan is a Doctor,...