Customer service exam - Study guides, Class notes & Summaries

Course Careers Technology Sales Course Final Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A Q: The two ways how Buyer Personas Are Used in Sales Answer: 1. Allows you to know which people to target at companies 2. Allows you to qualify quicker and sell better based on what you know about that buyer persona. (Different buyer personas care about different things.) Q: What Is a Sales Cycle/Sales Process? Answer: is a set of specific acti...

Course Careers Exam| Questions and Verified Answers| 100% Correct| Grade A (2023/ 2024 Update) Q: What is the formula for predicting sales? Efficiency + Performance = Effectiveness Efficiency + Effectiveness = Performance Effectiveness + Performance = Efficiency Answer: Efficiency + Effectiveness = Performance Q: Who are you calling with your direct cold call outreach? Someone above or horizontal to your ideal buyer persona Someone below your ideal buyer persona Som...

Rise Up Customer Service Exam Questions and Answers

NRF Customer service exam study guide_ Questions/Answers 2022-23. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: • Focus all your attention on your current customer • Let the new customer wait his turn until you have complet...

NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an ite...

NRF Customer service Exam Study Guide_Questions/Answers Latest Updated 2023.

NCTI FINAL EXAM: PROGRESSION FIELD TECH 2 - 3 TEST EXAM| LATEST UPDATE 2023 / 2024| Complete Solutions Field Tech II - III Conventional What is one reason why broadband cable operators install fiber-optic cable in stages instead of changing the infrastructure all at once? - ANSWER Changing the infrastructure all at once would cause too many service disruptions. What is the difference between the fiber-to-the-node (FTTN) and fiber-to-the-...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • Y...

Rise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% Correct Active listening - ANSWER-A structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any message...

WGU C215 Operations Management (Latest 2024/ 2025 Update) | Final Exam Questions and Verified Answers| 100% Correct| Grade A Q: What are two important aspects of Six Sigma? People involvement Job design Facility location Technical tools Answer: people involvement and technical tools Q: Fang and Bone is implementing Six Sigma to improve the quality of cus- tomer service. Information about current processes was already collected and Fang and Bone are trying to recognize the main ca...