Deming wheel - Study guides, Class notes & Summaries
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Lean Six Sigma - Yellow Belt Questions & Answers(SCORED A+)
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______________ is best known for using the scientific method to design standardized work. 
A. Frederick Taylor 
B. Taiichi Ohno 
C. Jim Womack 
D. Dr. Edward Deming - ANSWERA. Frederick Taylor 
 
Which company founded Six Sigma? 
A. General Electric 
B. Ford 
C. Toyota 
D. Motorola - ANSWERD. Motorola 
 
_____________ is at the center of the Lean Wheel. 
A. Continuous Improvement 
B. Stability 
C. Just-in-Time 
D. Go and See - ANSWERB. Stability 
 
Walter A. Shewhart is best known for creating w...
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WGU C720 OA- Operations and Supply Chain Management Complete Guide with Vocabularies| 2023/ 2024 Newly Updated!!!
- Exam (elaborations) • 54 pages • 2023
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WGU C720 OA- Operations and Supply 
Chain Management Complete Guide with 
Vocabularies| 2023/ 2024 Newly Updated!!! 
 
QUESTION 
Documentation 
 
 
Answer: 
The act of putting a procedure into writing. 
 
 
 
QUESTION 
ISO 9000 
 
 
Answer: 
2000: An international quality standard. 
 
 
 
QUESTION 
Plan-Do-Check-Act Cycle/Deming Wheel/Shewhart Cycle 
 
 
Answer: 
A cycle of continuous improvement that is repeated indefinitely. Planning involves using 
appropriate tools to identify problem...
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Operations and Supply Chain Management - C720 (WGU) Exam Questions and Answers 2024
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Concurrent Engineering - Completing product design and process design simultaneously. 
 
Relative Advantage - Where one entity has an advantage over another; will often trade their specialized products for those that they do not produce; companies with a relative advantage are able to produce products at a lower cost than their competitors. 
 
What is the percentage of businesses that operate within the service sector? - 88 percent 
 
VIRAL - Value, Inimitable, rare, aptitude, and lifespan. 
 
S...
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Lean Six Sigma - Yellow Belt Questions & Answers(SCORED A)
- Exam (elaborations) • 8 pages • 2024
- Available in package deal
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- $15.49
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______________ is best known for using the scientific method to design standardized work. 
A. Frederick Taylor 
B. Taiichi Ohno 
C. Jim Womack 
D. Dr. Edward Deming - ANSWERA. Frederick Taylor 
 
Which company founded Six Sigma? 
A. General Electric 
B. Ford 
C. Toyota 
D. Motorola - ANSWERD. Motorola 
 
_____________ is at the center of the Lean Wheel. 
A. Continuous Improvement 
B. Stability 
C. Just-in-Time 
D. Go and See - ANSWERB. Stability 
 
Walter A. Shewhart is best known for creating w...
-
C720 - Operations and Supply Chain Management – WGU exam| 90 questions and answers.
- Exam (elaborations) • 9 pages • 2023
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Statistical process control 
The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) 
 
 
 
W. Edwards Deming 
Which quality management expert had a 14 point quality plan? (25) 
 
 
 
W. Edwards Deming 
Which quality management expert felt that the "system" caused defects, not employees? (25) 
 
 
 
W. Edwards Deming 
Which quality management expert recommended eliminating work standards...
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WGU Operations and Supply Chain Management - C720 Study Guide |209 questions with 100% correct answers
- Exam (elaborations) • 27 pages • 2023
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Teamwork 
Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve quality and productivity problems. 
 
 
 
Product and process design 
Product and process design are crucial and relate to both the design of goods and services. 
 
 
 
Product design 
consideration of th...
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MGSC 346 Exam 2 Questions And Answers 100% Verified 2024/2025
- Exam (elaborations) • 17 pages • 2024
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MGSC 346 Exam 2 Questions And Answers 
100% Verified 2024/2025 
Which of the following is considered one of the four major cost of quality categories? 
A. lost goodwill 
B. postponement 
C. appraisal 
D. defects - answerAppraisal 
Which of the following is an element of a deceptive business practice that presents a major 
concern for service or product quality? 
A. The transaction is intended to generate a disproportionate economic benefit to the provider 
at the expense of the customer. 
B. The...
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Operations and Supply Chain Management - C720 with complete verified solutions
- Exam (elaborations) • 6 pages • 2024
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Service Quality 
Reliability—ability to perform the promised service dependably and accurately. 
Responsiveness—willingness to help customers and provide prompt service. 
Assurance—knowledge and courtesy of employees and their ability to convey trust and confidence. 
Empathy—provision of caring, individualized attention to customers. 
Tangibles—appearance of physical facilities, equipment, personnel, and communication materials, including access and effectiveness of Internet-based info...
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MGSC 346 Exam 2 Questions And Answers 100% Verified 2024/2025
- Exam (elaborations) • 17 pages • 2024
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MGSC 346 Exam 2 Questions And Answers 
100% Verified 2024/2025 
Which of the following is considered one of the four major cost of quality categories? 
A. lost goodwill 
B. postponement 
C. appraisal 
D. defects - answerAppraisal 
Which of the following is an element of a deceptive business practice that presents a major 
concern for service or product quality? 
A. The transaction is intended to generate a disproportionate economic benefit to the provider 
at the expense of the customer. 
B. The...
-
WGU Operations and Supply Chain Management - C720 exam| 68 questions and answers
- Exam (elaborations) • 7 pages • 2023
- Available in package deal
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Quality of Goods - Conformance 
degree to which a product's design and operating characteristics match pre-established standards. 
 
 
 
Quality of Goods - Service Quality - Reliability 
ability to perform the promised service dependably and accurately. 
 
 
 
Service Quality - Responsiveness 
willingness to help customers and provide prompt service. 
 
 
 
Service Quality - Assurance 
knowledge and courtesy of employees and their ability to convey trust and confidence. 
 
 
 
Service Quality -...
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