Example of confo Study guides, Class notes & Summaries

TQM: Total Quality Management is an integrated organizational effort designed to improve quality at every level. Customer Defined Quality TQM is about meeting quality expectations as defined by the customer. Conformance to specification measures how well the product or service meets the targets and tolerances determined by its designers. Example of Conformance to specification The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay of an additi...