Hdi customer service rep Study guides, Class notes & Summaries

Identify the characteristics of an effective leader. - • Leads by positive example and personal accountability • Motivates others • Encourages participation, creative thinking, and initiative • Demonstrates a positive attitude • Practices active listening skills • Displays ethical behavior Identify ways to exhibit personal accountability. - • Taking ownership of incidents or requests • Admitting to errors • Adhering to a work schedule • Knowing your responsibilitie...