Hdi practice test cards Study guides, Class notes & Summaries
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HDI PRACTICE TEST CARDS QUESTIONS WITH COMPLETE SOLUTIONS.
![HDI PRACTICE TEST CARDS QUESTIONS AND ANSWERS VERIFIED](/docpics/3505655/6512e6435ed7c_3505655_121_171.jpeg)
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HDI PRACTICE TEST CARDS QUESTIONS AND ANSWERS VERIFIED
- Exam (elaborations) • 17 pages • 2023
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Why is it important to recognize a customers psychological needs when resolving incidents? - 
Unresolved psychological issues can have a negative affect on the resolution. 
A talkative customer can result in extended call times. What is a best practice for disengaging from a 
customer? - Recap the customers actions 
Which situation is most appropriate for escalation? - You have exhausted all available resources 
What is the best way to handle requests that are not supported? - Advise the custome...
HDI PRACTICE TEST CARDS EXAM
HDI PRACTICE TEST CARDS
HDI PRACTICE TEST CARDS EXAM
HDI PRACTICE TEST CARDS
HDI PRACTICE TEST CARDS
HDI PRACTICE TEST CARDS
HDI PRACTICE TEST CARDS
HDI PRACTICE TEST CARDS EXAM
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