Hft 3240 - Study guides, Class notes & Summaries

HFT 3240 Exam 1 | Questions and Answers True or false: Embassy Suites, Waldorf Astoria, Residence Inn, and Hampton Inns are all Hilton Brands. False, they do not own the Residence Inn it's owned by Marriot True or false: With Hilton Honors you can earn airline miles. True True or false: The Hilton Brand is connected to around 500,000 rooms. True True or false: The CRM initiative started by Hilton in 2002 states that: Customers Really Matter. True True or false: The Mobley Hotel was founded by...

HFT3420 Exam #3 Questions and Answer 2024 What are the likely indicators of a positive climate for service? When employees perceive that they are rewarded for delivering quality service When employees perceive that management devotes their time and energy to service quality