Hlth 4000 4 week 6 final Study guides, Class notes & Summaries

HLTH 4000 Introduction to Healthcare Management Week 6 Final Exam (100 points)v2 Last document update:   ago

1. Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 2. Question: Strategic plans translate broad strategies into specific objectives and action plans. 3. Question: Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. 4. Question: Which of the following stakeholder groups ...

HLTH 4000-4 Exam - Week 6 Final Last document update:   ago

1. Question: The ___, inspired by the End Result System, was adopted as an accreditation tool in the early 1950s 2. Question: A plan is not: 3. Question: Sta" shortages can lead to: 4. Question: The modern history of quality and performance improvement in health care services can be divided into which of the following eras? 5. Question: True customer service skills cannot be taught; they must be found through careful recruitment of personnel. 6. Question: From a systems thinking perspectiv...

HLTH 4000-4 Exam - Week 6 Final Last document update:   ago

1. Question: The ___, inspired by the End Result System, was adopted as an accreditation tool in the early 1950s 2. Question: A plan is not: 3. Question: Sta" shortages can lead to: 4. Question: The modern history of quality and performance improvement in health care services can be divided into which of the following eras? 5. Question: True customer service skills cannot be taught; they must be found through careful recruitment of personnel. 6. Question: From a systems thinking perspectiv...